Ratings and Reviews 2 Ratings

Total
ease
features
design
support

Ratings and Reviews 3 Ratings

Total
ease
features
design
support

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What is BeyondTrust Remote Support?

For large organizations seeking a reliable method to securely access and manage devices or systems on a global scale, a unified approach using a single, secure remote support tool is essential. BeyondTrust Remote Support, formerly recognized as Bomgar, allows you to provide assistance across a variety of operating systems, including Windows, Mac, Linux, iOS, Android, as well as network devices and peripherals, all from a single interface. With its expansive support for numerous devices, a diversity of platforms, an increased user base, and various geographical locations, your team can quickly deliver effective remote assistance to both end-users and customers, no matter their network status. This streamlined approach allows you to concentrate on solving issues rather than worrying about connection setups, ultimately boosting your overall productivity. By enhancing the quality of your service, you can significantly improve customer satisfaction through reliable and seamless remote support tailored to individual needs. Moreover, ensuring that your enterprise-level support is both scalable and efficient allows your business to function seamlessly, whether addressing a Linux server issue located thousands of miles away or troubleshooting a nearby iPhone, which in turn fosters greater operational efficiency and contributes to the overall success of your organization.

What is Azure Virtual Desktop?

Azure Virtual Desktop, formerly known as Windows Virtual Desktop, serves as a comprehensive cloud platform designed for desktop and application virtualization. This service is unique as it is the only virtual desktop infrastructure (VDI) solution that provides easy management, multi-session functionality for Windows 10, special enhancements for Microsoft 365 Apps for enterprise, and integration with Remote Desktop Services (RDS). You can efficiently launch and scale your Windows desktops and applications on Azure within minutes, all while enjoying built-in security and compliance features. By allowing the use of personal devices (BYOD), users can seamlessly access their desktops and applications online through a variety of Azure Virtual Desktop clients, which are available on Windows, Mac, iOS, Android, and via HTML5. Moreover, choosing the right Azure virtual machine (VM) can greatly enhance performance, enabling you to fully leverage the multi-session capabilities of Windows 10 and Windows 11 on Azure, which facilitates simultaneous access for multiple users and helps reduce costs. With its adaptability and effectiveness, Azure Virtual Desktop is revolutionizing the way organizations oversee their remote work scenarios, ensuring a more productive and efficient workforce. The service is thus pivotal in aligning technology with modern business needs, fostering a more agile working environment.

Media

Media

Integrations Supported

1E
AdminStudio
AuthPoint
Automai Robotic Process Automation
Azure Marketplace
Catapult Spyglass
HaloPSA
Kasm Workspaces
Liquidware
Microsoft Azure
Omnissa Horizon Cloud Service
Parallels RAS
Remote Desktop Commander Suite
Splunk Cloud Platform
Stratodesk NoTouch
SysTrack
Vivantio
eG Enterprise
vDesk.works

Integrations Supported

1E
AdminStudio
AuthPoint
Automai Robotic Process Automation
Azure Marketplace
Catapult Spyglass
HaloPSA
Kasm Workspaces
Liquidware
Microsoft Azure
Omnissa Horizon Cloud Service
Parallels RAS
Remote Desktop Commander Suite
Splunk Cloud Platform
Stratodesk NoTouch
SysTrack
Vivantio
eG Enterprise
vDesk.works

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BeyondTrust

Date Founded

1985

Company Location

United States

Company Website

www.beyondtrust.com/remote-support

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/services/virtual-desktop/

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Application Virtualization

Conflict Prevention
Cross-Platform Support
Dashboard
Debugging
Incident Management
Legacy App Support
Memory Protection
Multiple App Instances

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Virtual Machine

Backup Management
Graphical User Interface
Remote Control
VDI
Virtual Machine Encryption
Virtual Machine Migration
Virtual Machine Monitoring
Virtual Server

Virtualization

Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Namespace Management
Performance Management
Version Control
Virtual Machine Monitoring

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