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What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

What is Azure Maps Creator?

The possibilities for utilizing interactive and dynamic indoor mapping solutions are virtually limitless. To inspire your imagination, consider these diverse applications. The Microsoft campus in Redmond, Washington, covers more than 500 acres and accommodates thousands of employees, as well as a vast array of equipment. More than 150 buildings on the campus are depicted through Azure Maps Creator, which integrates indoor mapping features – improving operational efficiency by delivering real-time insights into facility usage and the location and status of IoT devices. This groundbreaking strategy not only optimizes workflows but also cultivates a more interconnected and adaptive workplace. Moreover, as technology evolves, the potential for enhancing user experience and engagement through such mapping tools will continue to expand.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management
Microsoft Azure

Integrations Supported

Itron Enterprise Meter Data Management
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BIDGELY

Company Location

United States

Company Website

www.bidgely.com

Company Facts

Organization Name

Microsoft

Company Location

United States

Company Website

www.microsoft.com/en-us/maps/azure/azure-maps-creator

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

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