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What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

What is BigHand Resource Management?

BigHand Resource Management acts as an all-encompassing platform for law firms, facilitating the efficient distribution of legal tasks and resources while assisting in identifying available staff, forecasting usage rates, and planning career advancements for lawyers. This cutting-edge tool delivers instant insights on team availability and related costs, boosts profitability for legal cases, and promotes diversity, equity, and inclusion through equitable task allocation. Users can track capacity at both the individual attorney level and across various practice groups within the firm. Additionally, it supports strategic work distribution by considering factors such as client requirements, vacation schedules, profitability, and DEI goals. Lawyers are also empowered to evaluate their performance against crucial metrics and targets, cultivating a sense of accountability for their roles. The platform further includes a searchable database of attorney competencies, industry knowledge, established networks, and language skills, while offering a transparent overview of current expenditure rates and projected distributions compared to matter budgets, ultimately assisting partners in managing matters more efficiently. By integrating these functionalities, BigHand Resource Management enhances operational workflows and aligns with the long-term strategic objectives of the firm, ensuring sustainable growth and improved effectiveness in legal practice. Moreover, it creates an environment where both individual lawyers and the firm as a whole can thrive through informed decision-making and proactive management.

Media

Media

Integrations Supported

.NET
Microsoft Office 2021
NetDocuments
Visual Studio
iManage

Integrations Supported

.NET
Microsoft Office 2021
NetDocuments
Visual Studio
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/resource-management/

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management

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