Bikky vs. AIM

Create a detailed database of your patrons to better understand their identities, behaviors across multiple platforms, and how these insights can enhance your restaurant operations. Attain a holistic view of guest profiles by integrating information from your POS systems, online orders, reservations, and loyalty programs. By categorizing your customers, you can conduct a thorough analysis of their marketing interactions in relation to their purchasing patterns. Monitor metrics such as retention rates, visit frequency, and customer lifetime value by location, while also tracking revenue fluctuations over time. This comprehensive approach provides immediate insights into audience sizes, helping to address vital questions and offering a clearer perspective on performance metrics across various venues. It allows you to identify effective strategies, areas needing improvement, and subsequent actions to implement. Examine both aggregate and location-specific data regarding new customer acquisition, retention, and overall value contribution. Uncover the essential elements that drive revenue, including which menu items encourage customer trials, foster loyalty, or lead to attrition. Provide your general managers with the critical KPIs that align with your brand’s goals, empowering them with the necessary tools to ensure success. Cultivating a data-driven culture enables your restaurant to swiftly adapt to evolving customer preferences and demands, paving the way for sustained growth and innovation. By regularly reviewing and adjusting strategies based on data insights, your restaurant can maintain a competitive edge in the industry.

Defining the various first-party data segments that arise as your business progresses can be quite a daunting task. Smart Segments™ enable you to strategically aim at your audience in the future with efficient conversion campaigns that utilize both behavioral and contextual elements. AIM gathers a vast array of insightful information, such as geo-targeting, user behaviors, actions, timing, environmental conditions, referral sources, language preferences, search queries, and URL histories. By simply adding a small piece of code to your website, AIM takes over the meticulous job of improving the intelligence shown on your dashboard. This method provides a solid foundation for starting personalization without incurring additional costs. If you are contemplating a shift in your CMS or CRM, there's no need for concern; just make sure AIM is deployed consistently across all platforms for a smooth transition. To successfully market your offerings and connect with customers, it is crucial to have a thorough comprehension of their identities. Data that resides unnoticed within a CRM or analytics platform fails to provide actionable insights. AIM streamlines the delivery of personalized marketing to your brand, making it both accessible and efficient. With AIM in your toolkit, you can adeptly maneuver through the intricacies of customer engagement and customize your strategies to cater to their distinct needs, ensuring a more effective marketing approach. Ultimately, this leads to stronger customer relationships and enhanced brand loyalty.