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What is Bitacora.io?

Bitacora.io enables various teams in the field to effectively leverage their data through comprehensive reports and analytics. Eliminate the inconvenience of sifting through emails, paperwork, or WhatsApp messages, as all your information is conveniently organized in real-time within a unified platform. Reclaim those hours typically spent on report compilation and easily generate PDFs complete with images or export your data to Excel without hassle. Promote teamwork by sharing reports and optimizing your workflows, ensuring you have a clear understanding of the who, when, where, and what concerning your projects. Enjoy a holistic view with map visuals, galleries, and thorough task descriptions all consolidated in one space. Strategically prepare for future tasks and efficiently track your team's on-site progress. Delegate specific roles to your collaborators, who can update their statuses with just two clicks. Receive and dispatch notifications about critical events as they happen, keeping everyone in the loop. Additionally, merge data from other sources to identify trends and discover opportunities for improving internal processes, ensuring ongoing enhancement. With Bitacora.io, you can revolutionize the way your team handles information and advances projects, fostering a culture of efficiency and collaboration. This transformative tool not only simplifies data management but also empowers teams to achieve their goals more effectively.

What is ALVAO Service Desk?

You no longer need to hunt for contact details when you have a device issue, face a system crash, or need to request equipment. Employees can conveniently reach out to the Service Desk through the self-service portal, Teams, or Outlook. Microsoft Outlook provides a comprehensive Service Desk experience, allowing users to view their ticket history, explore the knowledge base, or submit new requests from a catalog. Requesters are kept informed about who is managing their inquiries, the current status of their requests, and estimated resolution times, eliminating the need to call the helpdesk for updates. Save time by letting the system handle request sorting, as it will automatically direct each issue to the appropriate team. Additionally, requests are prioritized automatically, ensuring that the team maintains an efficient work schedule without overlooking any tasks. With this streamlined approach, employees can focus on their core responsibilities instead of being bogged down by administrative tasks.

Media

Media

Integrations Supported

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Excel
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
WhatsApp

Integrations Supported

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Excel
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Pricing Information

$40/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitacora.io

Date Founded

2017

Company Location

Mexico

Company Website

www.bitacora.io/

Company Facts

Organization Name

ALVAO

Date Founded

1999

Company Location

United States

Company Website

www.alvao.com

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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