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What is Botmaker?

Elevate your customer service interactions with our live chat solutions, specifically tailored for multiple agents. Our user-friendly APIs enable seamless integration of chat, CRM, and social media features to enhance your operations. You can select the operational model that aligns with your needs—whether you prefer fully automated bots, in-depth live chat, or a combination of both to achieve the best results. Our unique AI engine leverages Natural Language Processing (NLP) to effectively understand user intents across a variety of business contexts. This adaptable engine supports both text and voice communication and can be enhanced with external AI tools for even greater functionality. Utilizing cutting-edge cognitive models, machine learning, and natural language processing, our platform is designed to be highly customizable, allowing you to tailor your bot's behaviors to fit specific requirements. With the Botmaker API, you can connect your favorite platforms, enabling a wide range of features including CRM integration, live chat assistance, comprehensive reporting, specialized AI workflows, and pipeline management. Moreover, our dedicated team is available to help you design and execute customized projects that address your distinct objectives and challenges. Enhancing customer satisfaction is at the forefront of our mission, and we are committed to providing your business with the most effective tools and solutions available in the market today. With our support, you can confidently navigate the complexities of customer engagement and drive your business towards success.

What is Alibaba Cloud Intelligent Robot?

The Intelligent Robot is a conversational platform built on natural language processing (NLP) that facilitates intelligent interactions through multiple client interfaces, such as websites, mobile apps, and robotics. Users can opt to utilize designated knowledge bases or develop their own tailored databases to improve the quality of dialogues, with the platform also enabling self-service through multi-turn conversations. In addition, it has the capability to effortlessly connect with external APIs to manage complex functions, like tracking orders, providing shipping updates, and processing returns for self-service. By delivering instant online assistance, Intelligent Robot greatly minimizes user wait times. It comes equipped with a diverse array of knowledge packages spanning various fields, which aids in quick setup and implementation processes. The ability to comprehend and communicate in natural language allows robots powered by Intelligent Robot to handle queries efficiently and provide information effectively. The platform’s APIs ensure a flexible and customized online chat experience that can be tailored to numerous user situations. Additionally, Intelligent Robot's adaptability in deployment means it can be used across a variety of dialogue-enabling platforms, including mobile applications, websites, and social media accounts, thereby enhancing both user engagement and satisfaction. This broad applicability makes it a valuable tool for businesses looking to improve their customer interaction capabilities.

Media

Media

Integrations Supported

Alexa
Alibaba Cloud
Facebook
Facebook Messenger
Google Assistant
Google Workspace
Instagram
Mercado Libre
Salesforce
Skype
Slack
Telegram
WhatsApp
X (Twitter)
Zendesk
Zoho Connect

Integrations Supported

Alexa
Alibaba Cloud
Facebook
Facebook Messenger
Google Assistant
Google Workspace
Instagram
Mercado Libre
Salesforce
Skype
Slack
Telegram
WhatsApp
X (Twitter)
Zendesk
Zoho Connect

API Availability

Has API

API Availability

Has API

Pricing Information

$149 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Botmaker

Date Founded

2016

Company Location

Argentina

Company Website

botmaker.com/en/services/

Company Facts

Organization Name

Alibaba Cloud

Date Founded

2008

Company Location

China

Company Website

www.alibabacloud.com/product/bot

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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