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What is Bridge ?

Bridge is a unified patient engagement platform built on digital empathy to restore the human connection in healthcare. Rather than replacing existing systems, Bridge integrates deeply with EHR environments to deliver a seamless, frictionless experience for patients, staff, and physicians — within the workflows teams already use every day. By bringing portal access, communication, intake, scheduling, and payments into a single platform, Bridge removes fragmented tools and repetitive tasks that drive patient frustration and staff burnout. The platform enables proactive, ongoing relationships beyond the visit, supporting clearer communication, easier access to information, and more consistent engagement between patients and care teams. Designed to reduce complexity, Bridge delivers a measurable return on experience and efficiency by streamlining administrative workflows, lightening staff workloads, and creating digital interactions patients trust and adopt.

What is ActiveTRACK?

HealthWare Systems is committed to delivering exceptional patient experiences. Our patient tracking solution, ActiveTRACK, offers up-to-the-minute data on patient status while facilitating the oversight of registrations, flow rates, and wait times. This innovative tool empowers management to optimize staffing and resource allocation, quantify progress towards specific objectives aimed at enhancing efficiency, reducing registration and wait times, and elevating patient satisfaction levels. Upon arrival, patients have the convenience of checking in at either a kiosk or a designated greeter station. Those who are pre-registered can instantly access and complete any necessary documents. Furthermore, essential items such as insurance cards or photo IDs can be easily scanned through the system. To further assist patients, ActiveTRACK generates wayfinding maps that guide them throughout the healthcare facility. Additionally, the platform employs sophisticated waitlist strategies to ensure prompt processing, ultimately contributing to a more streamlined healthcare experience for all individuals involved. In doing so, ActiveTRACK not only enhances operational efficiency but also fosters a more patient-centered environment.

Media

Media

Integrations Supported

AlumniFinder
Datto Workplace

Integrations Supported

API Availability

API Availability

Pricing Information

$500.00/month
Bridge is a patient portal supplier, and pricing is based on a combination of the number of providers and active patients to ensure that clients are not overbilled for under-utilized systems.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

BridgeInteract

Date Founded

2012

Company Location

United States

Company Website

www.bridgeinteract.io

Company Facts

Organization Name

HealthWare Systems

Company Location

United States

Company Website

healthwaresystems.com/activeware-products/patient-experience-tracking/

Categories and Features

Medical Billing

Not specified

Medical Scheduling

Appointment Management
Billing & Invoicing
Patient Records
Patient Scheduling
Self Service Portal

Patient Case Management

Assessment Notes
Billing & Invoicing
Calendar Management
HIPAA Compliant
Medical History Records
Patient Records
Treatment Planning

Patient Engagement

Appointment Scheduling
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record

Patient Experience

Not specified

Patient Management

Not specified

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Patient Scheduling

Not specified

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Online Forms

Categories and Features

Patient Experience

Not specified

Patient Management

Not specified

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