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Ratings and Reviews 0 Ratings
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VirtualPBXAt VirtualPBX, we provide a wide range of communication solutions specifically designed to meet the needs of businesses like yours. Our adaptable business phone plans are not only flexible but also scalable, allowing you to personalize features such as call routing, voicemail, and conferencing to suit your organization's specific requirements. With our contact center solutions, we enable you to significantly improve your customer service and support capabilities through tools like interactive voice response (IVR), call queuing, and real-time monitoring for better decision-making. Furthermore, our business texting service facilitates easy communication with customers and colleagues through SMS, ensuring no message goes unnoticed. If you're contemplating a shift from outdated analog phone systems, our Airdial Pots replacement solutions provide a smooth transition to contemporary, cloud-based options. Overall, VirtualPBX is committed to equipping businesses with essential tools that simplify communication, elevate customer service standards, and boost overall efficiency. We invite you to experience our offerings firsthand by requesting a free demo today, so you can see how we can transform your communication strategies.
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Local Measure EngageEngage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.
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TrackDriveTrackdrive optimizes both incoming and outgoing communications with your leads, facilitating interaction through multiple channels including phone calls, SMS, emails, and various integrations. With its powerful call analytics, Trackdrive provides essential insights into conversion rates from both online and offline efforts, allowing you to evaluate call conversions that correlate with your marketing tactics. You can conveniently track traffic sources, URL keywords, and custom tokens all within a single platform. In addition, the system automates the scheduling of outreach to leads, improving conversion rates through SMS, emails, and outbound calls. Users can also configure Call Center Agents to efficiently handle consumer calls directly within Trackdrive. Another standout feature is the automatic call forwarding to your top-performing buyers, who can compete for calls through Real Time Bidding to increase their call volume. Beyond this, Trackdrive integrates seamlessly with a wide array of third-party applications, making it easy to connect with platforms such as Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft, and many more, thereby significantly boosting your marketing effectiveness. This extensive integration capability not only streamlines your operations but also enhances your business's ability to reach audiences across diverse channels, ultimately driving better engagement and results.
What is Britannic Technologies?
Through the adoption of Digital as a Service (DaaS) solutions, we strive to tackle your most pressing business obstacles. Our methodology for Workplace Modernisation merges your diverse systems and processes in an intuitive, low-code environment, resulting in improved efficiencies and innovative working practices that could surpass your expectations. Elevate customer service, user experience, and operational performance with intelligent solutions that equip your agents with a complete overview, connect data to existing frameworks, introduce gamification elements, and automate tedious tasks. Achieve Business Connectivity by securely integrating your organization, staff, and systems to ensure optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. The role of Unified Communications is crucial in promoting modern productivity, allowing your teams to collaborate effortlessly from any location, at any time, and on any device. By uniting your front and back office staff, you can greatly enhance customer satisfaction while increasing employee engagement, which ultimately propels your business forward. This comprehensive strategy not only simplifies operations but also enables your workforce to thrive in an ever-evolving digital environment, fostering a culture of innovation and adaptability. As a result, your organization will be better equipped to navigate the challenges of the future while continually improving performance metrics.
What is Akkadian Provisioning Manager?
We streamline the management of Cisco Collaboration across various applications and servers, providing a user-friendly, all-in-one solution that requires no extra modules and allows for extensive customization. Akkadian Provisioning Manager seamlessly integrates with every application within the Cisco Collaboration suite, such as Unity Connection, CUCM, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. With a single interface, UC Administrators and HelpDesk staff can effortlessly onboard new employees without the need for manual data entry or individual logins to each Cisco application being set up for the new hire. As a result, our clients often observe a remarkable 90% reduction in time spent and cut costs by half, completing tasks in just a fraction of the usual time it would take. This efficiency not only enhances productivity but also allows teams to focus on more strategic initiatives rather than getting bogged down in administrative tasks.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Britannic Techonologies
Date Founded
1984
Company Location
United Kingdom
Company Website
www.btlnet.co.uk
Company Facts
Organization Name
Akkadian Labs
Date Founded
2013
Company Location
United States
Company Website
www.akkadianlabs.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Categories and Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail