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What is Broadcom WatchTower Platform?

Enhancing business efficiency hinges on the prompt identification and resolution of critical incidents. The WatchTower Platform functions as an observability solution, streamlining incident resolution in mainframe settings by integrating and correlating metrics, data flows, and events from diverse IT silos. This platform offers a unified and user-friendly interface for operations teams, empowering them to optimize their workflows with greater effectiveness. By utilizing proven AIOps strategies, WatchTower proactively identifies potential issues at an early stage, which aids in preventing larger complications from arising. Furthermore, it incorporates OpenTelemetry to relay mainframe data and insights to observability frameworks, enabling enterprise Site Reliability Engineers (SREs) to detect bottlenecks and enhance operational efficiency. The platform enhances alerts with pertinent context, thus removing the need for multiple logins across various tools to obtain vital information. Additionally, the workflows integrated within WatchTower drastically speed up the processes of identifying, investigating, and resolving problems while simplifying the handover and escalation of issues, ultimately contributing to a more streamlined operational environment. The combination of these features not only strengthens incident management capabilities but also positions WatchTower as an essential resource for organizations aiming to elevate their operational efficiency. In a rapidly changing technological landscape, adopting such advanced tools is crucial for maintaining a competitive edge.

What is BMC Helix Operations Management?

BMC Helix Operations Management presents a robust, cloud-native platform designed for observability and AIOps, tailored to navigate the intricacies of hybrid-cloud environments. By implementing a service-oriented approach to observability data, the solution fosters effective AIOps. It consolidates third-party observability information—encompassing metrics, events, logs, incidents, changes, and topologies—into a cohesive IT data repository. Users can effectively monitor the health of services and achieve advanced root cause isolation thanks to dynamically generated business service models. The system improves the signal-to-noise ratio through AI-enhanced event suppression, de-duplication, and correlation methods that result in actionable insights. With AI probability assignments to causal nodes, rapid identification of root causes becomes feasible, leveraging both data and service models efficiently. The platform aids in proactive management through Business Service Health monitoring and AI-driven outage forecasts, helping to prevent potential complications. Furthermore, the troubleshooting process is expedited with enhanced log analytics and enrichment, leading to faster problem resolution. The solution also allows for seamless requests and implementations of automations from BMC and external tools, which further boosts operational productivity. This comprehensive offering not only enables organizations to sustain peak performance but also significantly reduces the likelihood of downtime and operational disruptions, ensuring that businesses can operate smoothly and efficiently.

Media

Media

Integrations Supported

BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Continuous Optimization
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
OpenTelemetry

Integrations Supported

BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Continuous Optimization
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
OpenTelemetry

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Broadcom

Company Location

United States

Company Website

www.broadcom.com/products/mainframe/watchtower-observability

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-helix-operations-management.html

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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