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What is Bugpilot?

Bugpilot is an innovative platform that leverages artificial intelligence to streamline the bug resolution process for SaaS teams, aiding them in the identification, understanding, prioritization, and resolution of user-impacting issues. 1. Discover hidden bugs that may go unnoticed by users It is astonishing that nearly 96% of bugs remain unreported, potentially resulting in user dissatisfaction, diminished trust, and a generally poor experience. 2. Provide power users with efficient tools for effective bug reporting With Bugpilot, users can swiftly select specific areas of the screen and add notes, which results in more in-depth insights regarding the issues they faced and their expectations. This process yields comprehensive bug reports for SaaS teams, including visual evidence, detailed descriptions, console logs, network requests, and other relevant information. 3. Quickly address issues with AI-driven prioritization and solutions Bugpilot empowers even those without technical expertise to easily trace the source of a problem. Each report identifies potential causes, such as failed network requests, coding errors, ad blockers, or user mistakes, which accelerates the resolution process. By simplifying bug reporting, Bugpilot not only boosts team efficiency but also significantly enhances user satisfaction, leading to a more positive overall experience. This makes Bugpilot an essential tool for any SaaS team aiming to improve their software quality.

What is BugZero?

BugZero significantly improves IT operational intelligence and reduces risks by effectively integrating with your IT service management (ITSM) system, enabling it to collect, filter, correlate, and oversee non-security bugs associated with vendor products. Operational bugs from vendors continue to pose a considerable obstacle for IT departments, as these issues are entwined with nearly all essential systems, threatening both productivity and profitability for organizations. The solution proficiently detects and correlates all pertinent software and firmware bugs with every device or system in your organization. By prioritizing more critical bugs based on established severity levels, it minimizes distractions, ensuring that only the most pressing issues lead to ticket creation in your ITSM tool. This method offers a clear understanding of the presence, urgency, and risks tied to vendor bugs within your infrastructure. Furthermore, BugZero ensures that information about operational bugs remains accurate and up-to-date by swiftly addressing issues as they arise from vendors. The deployment of this solution is quick, becoming functional and producing reports on vendor-related bugs in just a few hours, which allows organizations to act promptly in response to emerging problems. Ultimately, BugZero equips IT teams with the tools they need to sustain a resilient operational environment while effectively reducing interruptions caused by vendor bugs. As a result, organizations can focus on strategic initiatives rather than getting bogged down in ongoing bug-related challenges.