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What is CAFM Explorer?

Idox's CAFM Explorer software provides facilities managers with essential tools to manage maintenance, compliance, and safety tasks across their estates effectively, thereby ensuring complete visibility into assets, costs, and risks. This functionality empowers managers to foresee potential challenges, optimize task distribution, automate various workflows, and improve reporting efficiency, ultimately facilitating significant productivity gains for clients. CAFM Explorer stands out as a holistic solution for all facilities management requirements, consolidating a wide range of modules into a single package that avoids hidden charges and the need for extra purchases. The integration of these modules not only automates manual tasks but also enhances operational efficiency and supports immediate reporting capabilities. By implementing CAFM Explorer, Brent Council has notably improved its job management and tracking processes, resulting in quicker response times and the ability to produce statistical reports that contribute to performance evaluation. The software's all-encompassing approach marks a significant evolution in the field of facilities management, positioning it as a crucial tool for organizations aiming to achieve operational excellence. Moreover, its adaptability ensures that various organizations can tailor the software to meet their unique requirements, further solidifying its role as an essential asset in the industry.

What is 365Ticketing?

The 365Ticketing software streamlines the incident resolution process in accordance with service level agreements (SLAs) established with partners. When an incident ticket is created, it is immediately routed to the appropriate staff member, who is then notified via email. The system's monitoring features keep track of how long interventions take, which is subsequently confirmed by the end-user, forming the basis for client invoicing. With various reporting options available, this ticketing system facilitates a thorough examination of the root causes of incidents, aiding in their reduction over time. By utilizing the analytical insights gained from these reports and the historical data stored within the SaaS ticketing system, businesses can enhance employee response times and overall operational productivity. Furthermore, the 365Ticketing application significantly contributes to increased efficiency by ensuring that tickets are addressed and resolved quickly, adhering to the predetermined SLAs, which in turn fosters greater customer satisfaction and streamlined operations. This comprehensive approach not only addresses immediate issues but also promotes a proactive culture of continuous improvement within the organization.

Media

Media

Integrations Supported

Cadcorp

Integrations Supported

Cadcorp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$17.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Idox Group

Date Founded

1984

Company Location

United Kingdom

Company Website

www.idoxgroup.com

Company Facts

Organization Name

Soft Pepper

Company Location

Romania

Company Website

www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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