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What is CRMnext?

A user-friendly drag-and-drop interface enables individuals to design a customized digital journey that incorporates specific CSS and optimized workflows for effortless processing. This platform is furnished with a variety of industry-specific and product-oriented templates that can be easily adjusted to suit user needs. By integrating a straightforward user experience with an advanced process designer and smart business rule engines, companies can expedite the execution of their digital strategies. The tool facilitates the development of adaptive designs that perform efficiently across multiple devices, thereby boosting user engagement and ensuring a fluid experience. Users are given the autonomy to manage their own journeys, which allows for the conversion of unexpected sales leads into actual sales. Furthermore, individuals can create complex, interconnected journeys featuring automated business rules that support immediate fulfillment. By leveraging effective customer-focused strategies, this solution dismantles barriers and significantly reduces the time needed to create digital journeys by 70% through its intuitive codeless drag-and-drop feature. Such functionalities not only enhance the design process but also empower businesses to quickly respond to evolving market needs, ensuring they remain competitive and relevant. In addition, the platform promotes greater collaboration among teams, leading to more innovative solutions and improved customer satisfaction.

What is CoreInteract by Altigen?

Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.

Media

Media

Integrations Supported

CommunityWFM
IDfy
Kixie PowerCall & SMS
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Salesforce
Zoho CRM

Integrations Supported

CommunityWFM
IDfy
Kixie PowerCall & SMS
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Salesforce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$15.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$15/mo/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Acidaes Solutions

Date Founded

2001

Company Location

India

Company Website

www.crmnext.com

Company Facts

Organization Name

Altigen Communications, Inc.

Date Founded

1994

Company Location

United States

Company Website

www.altigen.com/coreinteract/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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