What is CoreInteract by Altigen?
Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.
Pricing
Price Starts At:
$15/mo/user
Price Overview:
Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details.
Integrations
Offers API?:
Yes, CoreInteract by Altigen provides an API
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Screenshots and Video
Company Facts
Company Name:
Altigen Communications, Inc.
Date Founded:
1994
Company Location:
United States
Company Website:
www.altigen.com/coreinteract/
Product Details
Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
CoreInteract by Altigen Categories and Features
Customer Experience Software
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Customer Engagement Software
Analytics
Communication Management
Live Chat
Call Center Software
Blended Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center