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What is CX Manager?

A meticulously designed digital solution can lose its effectiveness without robust management features. As traditional brick-and-mortar retailers strive to keep pace with online competitors, many are hastily migrating to digital platforms. This hurried transition often leads to an array of disjointed solutions that fail to compete with a cohesive system of interconnected technologies, resulting in chaos. This is where the CX Manager® becomes essential. The CX Manager® is a cloud-based solution that underpins the Connected Experience. Its scalable and customizable attributes make it the perfect tool for overseeing, managing, and supporting all existing PoS systems. The user-friendly web interface allows access to your PoS systems worldwide from any location, facilitating management and oversight whenever necessary. This adaptability also ensures that any required maintenance can be executed swiftly in the event of problems. Ultimately, the CX Manager® not only optimizes operations but also significantly boosts the overall effectiveness of retail management, ensuring that businesses can thrive in a competitive landscape. By integrating all aspects of retail management into one platform, it empowers retailers to respond agilely to market demands.

What is Autonomous Digital Experience Management (ADEM)?

An integrated digital experience management solution that works with Prisma SAE, along with GlobalProtect and Prisma Access, enables the enhancement of user experiences without the necessity for extra software or hardware installations. IT teams are required to swiftly detect and address issues in the entire service delivery chain, catering to both remote and office-based employees. By utilizing ADEM, which is part of the SASE framework, you can easily uncover answers to any performance-related inquiries for any user. This tool provides extensive insights into user experiences, allowing you to identify critical incidents and their underlying causes effectively. With comprehensive visibility, you can oversee user experiences by correlating performance metrics across all networks and endpoints, ensuring that any potential problems are swiftly addressed to maintain optimal functionality. Furthermore, this approach fosters a proactive stance in managing digital experiences, ultimately enhancing overall productivity and satisfaction among users.

Media

Media

Integrations Supported

Prisma Access
Prisma SASE
Prisma SD-WAN
SAP HANA
SAP Store
Salesforce

Integrations Supported

Prisma Access
Prisma SASE
Prisma SD-WAN
SAP HANA
SAP Store
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AMERIA

Date Founded

2001

Company Location

Germany

Company Website

ameria.de/en/cxmanager/

Company Facts

Organization Name

Palo Alto Networks

Date Founded

2005

Company Location

United States

Company Website

www.paloaltonetworks.com/sase/adem

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

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