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Total
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What is Call2World?

Call2World was founded with the aim of improving telecommunications access for our clients. As a relatively new operator, we take a unique approach that emphasizes outstanding customer support. Our mission is to demystify the intricate landscape of telecommunications by offering exclusive and additional services, establishing ourselves as the preferred choice for consumers. Our innovative software allows business clients to realize average savings of 28% based on last year's figures, all without the hassle of switching providers. With a robust management of over 7,500 lines, we focus on enabling your business to hone in on its primary objectives, understanding that telecommunications should enhance operations rather than overshadow them. With more than 20 years of industry experience, we have been able to develop both software and strategies that deliver savings, maintain quality, and provide customized solutions for our clientele. If you're eager to learn how we can help your organization cut down on telephone costs and streamline telecommunications management, we invite you to visit our website for further details. Choosing to collaborate with us means embracing a partnership that prioritizes excellence and innovation in the telecommunications sector, ensuring that you receive the highest level of service tailored to your needs. Your journey towards effective telecommunications solutions starts with us today.

What is CDC Telephony Software?

CDC Software provides cutting-edge cloud solutions that empower businesses to effectively and economically integrate their telephony and CRM systems, ensuring that call center agents possess all necessary information to improve customer satisfaction during each interaction. By utilizing CDC's technology, representatives gain access to important information such as the caller's identity, their location, and service history through a CTI screen pop before even greeting the customer. The system functions in real-time, facilitating the automatic generation of users, tickets, and items without requiring any manual entry. Moreover, call data, including recordings, can be easily stored in the CRM or external applications right after the call ends. Ultimately, this solution greatly enhances the satisfaction of customers, agents, and overall profit margins. Offered as a subscription that is priced per seat, CDC combines a robust core engine with pre-built connectors for major CRM systems, telephony frameworks, and other vital customer service components, making it an all-encompassing tool for improving operational efficiency. This streamlined methodology not only conserves time but also cuts down costs, reinforcing CDC's status as a frontrunner in the customer service solutions sector. Furthermore, businesses adopting this technology can expect not just improved interactions, but also a significant transformation in their customer engagement strategies.

Media

Media

Integrations Supported

ClockVIEW

Integrations Supported

ClockVIEW

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Call2World

Company Location

Spain

Company Website

www.call2w.com

Company Facts

Organization Name

CDC Software

Company Location

United States

Company Website

www.cdcsoftware.com

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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