What is InGenius?
InGenius Connector Enterprise effectively merges current telephone systems with leading CRMs through a solution that has been tested and proven in enterprise environments. Upland InGenius tailors itself to meet the specific needs of contact centers by employing cutting-edge computer telephony integration (CTI) techniques. With two decades of expertise in enterprise telephony and exceptional customer support, InGenius enhances productivity and elevates the customer experience for contact centers.
The features offered by InGenius Connector Enterprise include screen pop notifications, click-to-dial functionality, automated logging of calls, and comprehensive call reporting. This enables agents to serve customers more efficiently while gaining a holistic view of all interactions, which aids in making informed decisions. The solution is compatible with various customer relationship management platforms and a range of phone systems, ensuring versatility and adaptability for different operational needs. Supported CRMs include Microsoft Dynamics 365, Salesforce, and ServiceNow, while compatible phone systems encompass Asterisk, Avaya, Cisco, Genesys, and Mitel. By integrating these technologies, InGenius facilitates a smoother workflow for contact centers.
Integrations
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Screenshots and Video
Company Facts
Company Name:
Upland Software
Date Founded:
2010
Company Location:
United States
Company Website:
uplandsoftware.com/ingenius/
Product Details
Deployment
Windows
Mac
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
InGenius Categories and Features
Telephony Software
Call Center Management
Inbound Reporting
Outbound Reporting
Voice & Data Integration
Customer Experience Software
Analytics
Dashboard
Call Tracking Software
CRM
Call Log
Caller Identification
Call Center Software
Blended Call Center
Call Logging
Inbound Call Center
Manual Dialer
Outbound Call Center
Real-time Chat
Reporting/Analytics