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Ratings and Reviews 0 Ratings
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What is CallCabinet?
CallCabinet is a highly regarded SaaS solution that captures all audio, video, and screen interactions seamlessly, regardless of their timing or location. This certified platform streamlines compliance, enhances quality assurance, and boosts business intelligence across leading unified communications systems like Microsoft Teams, Cisco, and Zoom, among others.
With the ability to accurately record from desktop phones, softphones, cell phones, or any combination thereof, CallCabinet operates effectively in on-premise, cloud, or hybrid environments while ensuring that recordings are securely stored with top-notch 256-bit AES encryption. Users benefit from unlimited storage and 24/7 access to recording data, supported by an impressive five nines (99.999%) uptime. The platform's advanced searching and filtering capabilities make it easy for users to find, sort, and manage calls with efficiency.
CallCabinet also offers flexible pricing plans that allow businesses to expand as needed. Each subscription includes a variety of features such as unlimited recordings and storage, rotating 256-bit AES encryption, local and geographical redundancy, and adherence to unified location data sovereignty. Additionally, users can benefit from customizable retention policies, multi-factor authentication, detailed user permissions, call playback options, call flagging, searchable tagging, call notes, agent and team grouping functionalities, basic API support, and multi-language assistance.
What is Call Tracking ?
Monitor calls and more to enable seamless multi-channel communication with your customers through SMS and email. You can effectively track and respond to every customer interaction using smart analytics. By utilizing precise Cost-Per-Lead tracking and actionable data, you can enhance your decision-making process for your business. Call recordings and key performance metrics are invaluable for refining your internal operations. Effectively oversee franchises and businesses with multiple locations, granting you full control over call routing, management tasks, and performance metrics at each site. Scaling your business tracking capabilities is straightforward and efficient. Business owners can leverage the same scalable platform for call and form tracking that is typically reserved for large enterprises. Addsource's cloud-based solution not only enhances customer satisfaction but also enables you to concentrate on what truly matters: growing your business. Designed to be user-friendly yet powerful, Addsource caters to small businesses of various sizes, from individual service providers to expansive multinational franchises, ensuring everyone can benefit from its advanced features. This flexibility allows businesses to adapt quickly to changing needs and continue thriving in a competitive market.
Integrations Supported
Asterisk
Azure Marketplace
Cisco Jabber
Cisco Webex
GoTo Connect
Microsoft Teams
Vodia PBX Phone System
Zoom
Integrations Supported
Asterisk
Azure Marketplace
Cisco Jabber
Cisco Webex
GoTo Connect
Microsoft Teams
Vodia PBX Phone System
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CallCabinet
Date Founded
2007
Company Location
United States
Company Website
www.callcabinet.com
Company Facts
Organization Name
AddSource
Date Founded
2008
Company Location
United States
Company Website
www.addsource.com
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Categories and Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking