CallShaper vs. Call Tracking

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Monitor calls and more to enable seamless multi-channel communication with your customers through SMS and email. You can effectively track and respond to every customer interaction using smart analytics. By utilizing precise Cost-Per-Lead tracking and actionable data, you can enhance your decision-making process for your business. Call recordings and key performance metrics are invaluable for refining your internal operations. Effectively oversee franchises and businesses with multiple locations, granting you full control over call routing, management tasks, and performance metrics at each site. Scaling your business tracking capabilities is straightforward and efficient. Business owners can leverage the same scalable platform for call and form tracking that is typically reserved for large enterprises. Addsource's cloud-based solution not only enhances customer satisfaction but also enables you to concentrate on what truly matters: growing your business. Designed to be user-friendly yet powerful, Addsource caters to small businesses of various sizes, from individual service providers to expansive multinational franchises, ensuring everyone can benefit from its advanced features. This flexibility allows businesses to adapt quickly to changing needs and continue thriving in a competitive market.