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What is CallTools?

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

What is Arbeit Dialer?

Start increasing the volume of your outbound calls within a shorter timeframe to regain control over your team's productivity. Eliminate downtime and significantly enhance your connection rates, potentially doubling them in the process. The feature that allows you to configure imports just once and store the layout for future use dramatically reduces wasted time and effort on repetitive tasks. Customized messaging options and features like dynamic caller ID give you the flexibility to engage with your contacts in the most effective manner possible. Initiating your journey with Arbeit Dialer is a simple endeavor that guarantees minimal disruption during and after the quick setup phase. You have the ability to listen to live or recorded calls, which not only assists in training and developing agents but also ensures adherence to compliance standards, all while boosting revenue through connection rates that can rise by as much as 60%. Our committed in-house support team is dedicated to making your experience with Arbeit Dialer efficient and nearly risk-free. We manage all setup processes at no additional cost and with little downtime, and there is no long-term commitment required, making it a compelling choice for businesses eager to improve their outbound calling strategies. Thanks to this hassle-free onboarding experience, you can swiftly start capitalizing on the advantages of increased productivity and enhanced connection rates, ultimately leading to greater overall success for your team.

Media

Media

Integrations Supported

Avaya Aura
BirdDog eCommerce
ClickFunnels
HubSpot Customer Platform
HubSpot Sales Hub
Jornaya
Magento
Microsoft Dynamics 365
NetSuite
Plivo
Podio
Quickbase
REI BlackBook
Stackreaction
Sugar Sell
SugarCRM
Velocify
Zendesk
boberdoo
monday.com

Integrations Supported

Avaya Aura
BirdDog eCommerce
ClickFunnels
HubSpot Customer Platform
HubSpot Sales Hub
Jornaya
Magento
Microsoft Dynamics 365
NetSuite
Plivo
Podio
Quickbase
REI BlackBook
Stackreaction
Sugar Sell
SugarCRM
Velocify
Zendesk
boberdoo
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTools

Date Founded

2014

Company Location

United States

Company Website

calltools.com

Company Facts

Organization Name

Arbeit Software

Date Founded

2013

Company Location

United States

Company Website

www.arbeitsoftware.com/autodialer-solutions/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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