Company Website

Ratings and Reviews 844 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

What is CallTrackingMetrics?

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

What is CallPlease?

Transform your calling experience with a cloud-based call log designed for efficient tracking, syncing, and management of communications. By utilizing Call Message Management, you can enhance productivity on every call, reduce costs, relieve stress, and enjoy immediate access to your call history and current status. This platform enables round-the-clock collaboration, whether you're using mobile or web, and allows for instant synchronization with your team or assistants. It boasts a user-friendly interface that can be customized to meet your specific needs. You have the ability to monitor, record, and manage all calls from a single location, while also personalizing contacts, alerts, notes, statuses, workflows, and actions according to your preferences. Furthermore, you can create shared call logs for different projects, effortlessly tagging and organizing calls. In an era where traditional methods like paper, emails, and texts are fading away, simplify your communications with just a few clicks. CallPlease is designed for individuals and teams that depend on phone messages to boost efficiency, speed, cost-effectiveness, and accuracy. Regardless of your team's size or structure, CallPlease adapts to you, ensuring improved communication across the board. This cutting-edge solution is vital for contemporary workplaces aiming to refine their communication methods, ultimately leading to enhanced collaboration and success. With such features at your disposal, embracing this technology could prove to be a game-changer for your organization.

Media

Media

Integrations Supported

Acquisio
CA Flowdock
CAKE
DenGro
Drift
Google Ads
Google Analytics
Google Data Studio
HubSpot CRM
Mailchimp
Marin Software
Marketo
Microsoft Advertising
Rank Ranger
Salesforce
SendGrid
Stackreaction
Sunwave
VWO Testing
Zapier

Integrations Supported

Acquisio
CA Flowdock
CAKE
DenGro
Drift
Google Ads
Google Analytics
Google Data Studio
HubSpot CRM
Mailchimp
Marin Software
Marketo
Microsoft Advertising
Rank Ranger
Salesforce
SendGrid
Stackreaction
Sunwave
VWO Testing
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$79 per month
Free Trial Offered?
Free Version

Pricing Information

$9 per user per monthly
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTrackingMetrics

Date Founded

2012

Company Location

United States

Company Website

www.calltrackingmetrics.com

Company Facts

Organization Name

CallPlease

Date Founded

2011

Company Location

United Kingdom

Company Website

www.callplease.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Popular Alternatives

Popular Alternatives