What is CallFinder?

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

Pricing

Price Overview:
At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.

We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.

Integrations

All CallFinder Integrations
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Screenshots and Video

Play Video CallFinder Dashboard Scorecard Trends CallFinder Team Scorecard View CallFinder Agent Scorecard

Company Facts

Company Name:
CallFinder
Date Founded:
2011
Company Location:
United States
Company Website:
www.mycallfinder.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support

Product Details

Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Supported Languages
English

CallFinder Categories and Features

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Sentiment Analysis Tool

Sales Coaching Software

Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics

Emotion Recognition Software

Speech Emotions
Written Text Emotions

Conversation Intelligence Software

AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Win/Loss Analysis

Contact Center Quality Assurance Software

Call Recording Software

Archiving

Call Monitoring Software

Call Center Software

Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics

More CallFinder Categories

CallFinder Customer Reviews

Write a Review
  • Reviewer Name: Dru A.
    Position: Quality Assurance Specialist
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Call Finder

    5 out of 5 stars Date: Jul 08 2024
    Summary

    Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In summation, my job would be much more difficult and tedious without CallFinder being made available to me.

    Positive

    Easy to use.

    Playback speed control is a big help, especially when reviewing longer calls.

    Transcripts are impressive most of the time and can help catch any obvious errors or red flags in calls as well as green flags.

    There is an impressive amount of data and insights available to users.

    Negative

    The UX is good but could use minor improvements. My main hitch with it is that when I move back and forth between filters and pages it often loses minor changes, I made like how many results show per page. This is a minor nuisance.

    Read More...
    Official CallFinder Response
    Date: Jul 09 2024
    Thank you so much for the positive review. We are constantly making improvements to our software per user feedback, so we'll pass along your comments to our developers. We are so happy to hear that CallFinder is making your life easier!
  • Reviewer Name: Carla K.
    Position: Director of Education
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Amazing Tool

    5 out of 5 stars Date: Jul 09 2024
    Summary

    Overall, I think CallFinder has contributed to our ability to scale our business without adding additional QA staff.

    Positive

    CallFinder really gives us a great snapshot of agent performance. The system is easy to use and really allows for some great reporting and customization. It is great to have this without listening to 100% of our calls.

    Negative

    Of course, it isn't perfect! Accuracy can be improved , but it has come a long way!

    Read More...
    Official CallFinder Response
    Date: Jul 09 2024
    Thanks for the review and feedback! We're so glad to hear that CallFinder is helping your business.
  • Reviewer Name: Jake P.
    Position: Manager of Centralized Services
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Thank you!

    5 out of 5 stars Date: Nov 21 2024
    Summary

    Sam has been such an instrumental part in setting up and optimizing everything for us. It really is a big help to have such a responsive analyst when we are troubleshooting or exchanging ideas on how to improve CallFinder for our team.

    Positive

    We really like how the software transcribes ours calls and gives us a scorecard on how our agents are doing.

    Negative

    There hasn't been any cons that we have ran into that we haven't been able to resolve.

    Read More...
    Official CallFinder Response
    Date: Nov 22 2024
    Thank you for the kind words and the feedback! We always love hearing how our analysts help clients in their daily work lives. We'll pass along your feedback to the rest of the team!
  • Reviewer Name: Ashley C.
    Position: Manager of Centralized Services
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Manager Centralized Services

    5 out of 5 stars Updated: Nov 21 2024
    Summary

    Great experience! Very helpful and up to date tool to have. We have shared with our team on a weekly basis and they have kind of started a friendly competition amongst each other.

    Positive

    I love how we can customize the system to our culture. And how we can share calls with our team members.

    Negative

    Just takes a little getting used to. Wish we could pull calls same day.

    Read More...
    Official CallFinder Response
    Updated: Aug 26 2024
    Thanks so much for the positive feedback! We're glad to hear that our solution is helping your team on many levels and that your experience is going well. As for pulling calls, ask your assigned Analyst about changing the call processing date. This may be a limitation of your recording vendor. We are always happy to help in any way we can. Thanks again for taking the time to review CallFinder!
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