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What is Cara?

Cara by Oyster Technologies, Inc. is a comprehensive AI-driven service and communication platform tailored for insurance agencies, brokerages, and MGAs. It unifies policy servicing, customer support, and internal collaboration under one intelligent system, powered by domain-trained generative AI. The platform consists of modular components that work together—Copilot, Service, Communication, and Knowledge—each designed to automate distinct parts of the insurance workflow. With Copilot, agents can analyze quotes, compare contracts, summarize policies, and automate form generation for faster bind submissions. The Service module centralizes all customer inquiries into a unified ticketing environment, where AI drafts responses, generates COIs, and automates follow-ups. Cara’s Communication AI enables around-the-clock support via voice and email, triaging calls, capturing claim FNOLs, and routing requests instantly. The Knowledge module lets teams upload and search across vast document sets, extracting insights and answers from policy data with secure, private AI models. Integrations with leading CRMs and AMS platforms, including Google Workspace, Outlook, Salesforce, and HubSpot, ensure a seamless fit within existing infrastructure. Designed with compliance and privacy at its core, Cara keeps all client and policy data encrypted and agency-owned. By automating over 70% of servicing workflows and saving each agent more than 10 hours per week, Cara transforms insurance operations into a faster, smarter, and more scalable business model.

What is COVU?

Your clients will greatly value the all-encompassing experience created by our advanced technology and committed team, specifically designed to enhance insurance management for your agency's advantage. This integration is an essential enhancement to your workflows, merging personnel and technology into a cohesive, efficient platform. We are dedicated to revolutionizing customer journeys by facilitating smooth collaboration between service representatives and advisors, thus making the insurance process simpler for both your agency and its customers. Our real-time self-service application empowers customers to oversee their insurance policies while still having the option to reach out to service agents for assistance whenever needed. The renewal of policies and the acquisition of new coverage are significantly improved through a combination of artificial intelligence and sales support, ensuring that your clients receive the best possible options. Moreover, you will gain valuable insights into your agency's performance with our real-time management and monitoring tools, which feature business intelligence and approval request functionalities. By utilizing our state-of-the-art platforms designed for both customers and agencies, we facilitate a more efficient and profitable approach to satisfying your clients' insurance needs, ultimately raising your agency's service standards and enhancing profitability. Adopt this innovative approach within the insurance industry and experience the transformative effects it can have on your client interactions. This shift not only streamlines processes but also fosters stronger relationships with your clientele, driving long-term success.

Media

Media

Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Salesforce

Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oyster Technologies

Date Founded

2024

Company Location

United States

Company Website

www.getcara.ai/

Company Facts

Organization Name

COVU

Company Location

United States

Company Website

covu.com

Categories and Features

Categories and Features

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