Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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SearchUnifySearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
What is CaseXellence?
Enhance the case management process and applicant experience through a unified platform.
• Streamline the integration of knowledge, communication, workflows, and resources to effectively oversee caseloads.
• Offers robust security features and can be implemented on a FedRAMP certified cloud with adherence to PCI, NIST, and ADA standards.
• Incorporates integrated fraud prevention measures and identity verification systems.
• Adapt quickly to meet the increasing expectations of citizens.
Accelerate: Resolve cases more efficiently with immediate access to data and collaborative tools.
• Streamline workflows to boost overall productivity.
• Cut down on operating expenses.
• Automate processes for heightened efficiency and reduced costs.
• Leverage data analytics for informed decision-making to maximize return on investment.
Connect:
• Gather customer information while gaining insights through comprehensive analytics and reporting capabilities.
• Utilize AI and machine learning for enhanced document processing and customer support.
• Foster improved communication and engagement with citizens.
• Deliver superior services to the community, ensuring their needs are met effectively.
What is CaseWorthy?
CaseWorthy is an advanced software solution developed for effective case management, client monitoring, and participation tracking, specifically aimed at Health and Human Services (HHS) agencies that serve vulnerable populations and communities across the country. Its intuitive design and adaptable functionalities transform data into actionable insights, allowing teams to enhance their service provision. The platform boasts a range of capabilities, including automated workflows, document management, tools for assessing eligibility, and business intelligence dashboards, which collectively make it a holistic solution for organizations. By optimizing workflows and improving data accessibility, CaseWorthy equips HHS agencies to provide more effective support to the individuals and families they assist. Ultimately, this application not only streamlines operations but also fosters a more responsive approach to meeting the diverse needs of at-risk communities.
Integrations Supported
Matter Center for Office 365
Oracle PeopleSoft
Salesforce
API Availability
API Availability
Pricing Information
Contact Vendor
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Speridian Technologies
Date Founded
2003
Company Location
United States
Company Website
casexellence.speridian.com
Company Facts
Organization Name
CaseWorthy
Date Founded
2008
Company Location
United States
Company Website
caseworthy.com
Categories and Features
Social Work Case Management
Not specified
Categories and Features
Government
Compliance Management
Self Service Portal
Human Services
Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Nonprofit
Dues Management
Event Management
Member Database
Membership Management
Social Media Management
Volunteer Management
Patient Case Management
Not specified
Social Work Case Management
Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management