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What is Castine?

Castine Consulting LLC, formerly recognized as Cogent Consulting, has established itself as a leading global provider of management solutions for over thirty years. Its well-developed products are in use across more than 60 nations, with installations surpassing 4,000 sites globally. With a deep understanding of software capabilities, we are ready to offer outstanding support to our clientele. Castine's diverse product offerings include premier solutions specifically designed for the investment industry, placing a strong emphasis on compliance, commission management, as well as performance reporting and compensation management. The firm's leadership is celebrated as trailblazers in several facets of commission management, such as 28(e), CSA, RPA, and MiFID II, in addition to compliance operations and due diligence processes. Additionally, the principals at Castine have gained recognition as authorities in broker reviews and compensation solutions. Partnerships with organizations like Integrity Research significantly enhance the breadth and depth of our service offerings. By implementing advanced technology, Castine guarantees clients an up-to-date experience, further reinforcing its esteemed position within the industry. As we progress into the future, we remain dedicated to providing innovative and effective management solutions that adapt to the evolving demands of our clients, ensuring their continued success and satisfaction.

What is Callcap?

Take control of your debt collection efforts with Cogent, a complete on-premise platform designed for both debt collection and case management. Cogent offers a variety of features, including a powerful rules engine, seamless onboarding processes, efficient document management, and effective calendar organization. The rules engine provides users with a set of predefined rules and criteria that assist in thorough data evaluation and analysis. With Cogent's case management tools, users can easily manage case records and keep track of critical dates in a systematic manner. Our team comprises experienced analysts who are adept at recognizing nuances in conversations and emotional indicators throughout each interaction. We prioritize the security of call recordings through multiple redundant pathways, ensuring that sensitive customer data can be removed when necessary. Our processing and call grading times are competitive within the industry, reflecting our dedication to quality and precision. Callcap features a highly skilled team of developers, enabling us to effectively meet unique project requirements. Additionally, Callcap has led the way in near real-time call monitoring by developing a proprietary listening system that enhances both oversight and responsiveness. This cutting-edge approach not only boosts the effectiveness of call evaluations but also greatly enriches customer interactions, ultimately fostering stronger relationships and improved satisfaction. As a result, organizations can experience a notable increase in operational efficiency and customer loyalty.

Media

Media

Integrations Supported

Blotout
Google Analytics
Meltano
Salesforce
TapClicks

Integrations Supported

Blotout
Google Analytics
Meltano
Salesforce
TapClicks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castine

Company Location

United States

Company Website

castinellc.com

Company Facts

Organization Name

Callcap

Date Founded

2001

Company Location

United States

Company Website

www.callcap.com

Categories and Features

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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