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What is Cemetery Office Suite?

The Cemetery Office Management (COM) module by Legacy Mark serves as the cornerstone of the entire Legacy Mark Cemetery Office Suite, designed specifically to address the complex needs of cemetery administrators. This all-encompassing business solution has been thoughtfully developed to adapt to the evolving requirements of its users since its launch in 1987, with ongoing enhancements based on the feedback and needs of its growing client base. It offers a diverse range of features such as document scanning and attachment, exclusive access to CemWeb, detailed lot mapping, spreadsheet export functionality, deed management, inventory tracking, locator tools, a scheduling system, an interactive calendar, a Windows-compatible word processor, and endowment management tools, making it a versatile solution for any operational challenge. The system supports both Single Workstation and Multi-user Network configurations, incorporating a robust security password system and customizable administrator permissions for added protection. Furthermore, users have the advantage of Legacy Mark CemWeb access, which provides online data storage, valuable tech advice, regular program updates, and dedicated customer support, facilitating a smooth operational workflow. This comprehensive approach allows cemetery managers to dedicate their attention to essential duties without the burden of administrative distractions, ultimately leading to more effective management of cemetery operations. The continuous evolution of the COM module reflects our commitment to excellence in serving the cemetery management sector.

What is ActionTracker?

Customers have the flexibility to shop either online or in-person, converse via phone or use online chat, while field technicians perform services at client locations and complete a questionnaire afterward. In a similar vein, students take part in classes, and both customers and staff can fill out surveys through digital means, paper forms, or mobile applications. When these responses are submitted, they are immediately updated in the ActionTrackerâ„¢, which adapts according to the newly received data, assigns a designated manager, and notifies pertinent parties via email alerts. The ActionTrackerâ„¢ is meticulously engineered to keep track of all interactions with employees and customers, document resolution attempts, including emails and attached files, and even schedule meetings through its integration with Microsoft Outlook. Furthermore, you can set up status codes to keep track of the progress of action items effectively. It is crucial to regularly review your open action items until they are fully resolved; however, once they are marked complete, modifications cannot be made. Each activity is recorded with precise date and time stamps from the user, ensuring a thorough audit trail that enhances transparency and accountability throughout the entire process. This thorough tracking system guarantees that no detail is overlooked and that every action item is appropriately addressed and managed. By employing such a detailed system, organizations can significantly enhance their efficiency and responsiveness, ultimately leading to improved customer satisfaction.

Media

Media

Integrations Supported

Microsoft Outlook

Integrations Supported

Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$195 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Legacy Mark

Date Founded

1987

Company Website

www.legacymark.com/cemetery-software-management.asp

Company Facts

Organization Name

SurveySquare.com

Date Founded

2004

Company Location

United States

Company Website

www.surveysquare.com

Categories and Features

Cemetery

Accounting Management
Document Management
Grave Search
Image Storage
Lot Mapping
Records Management
Work Order Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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