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What is ChannelAdvisor?

ChannelAdvisor has been recognized as the leading channel management provider in the Internet Retailer Top 1000. It offers comprehensive tools designed to optimize connections with consumers, boost sales, and enhance revenue across nearly 200 platforms, such as Amazon, eBay, Facebook, Google, Lazada, Walmart, and Zalando, among others worldwide. With our innovative technology and a team of ecommerce specialists, we streamline and refine advertising strategies and product feeds across various channels, including search engine marketing (SEM), social media, marketplaces, video ads, and more. Our content and digital marketing efforts are geared towards simplifying the purchasing process for customers. Through Shoppable Media solutions, brands can elevate the customer experience while gaining valuable insights that foster and deepen their relationships with preferred retailers, ultimately driving growth and loyalty in a competitive marketplace.

What is CX Connected Portal?

Elevate the satisfaction levels of your clients and partners by providing a tailored self-service experience through a dedicated portal and mobile application that seamlessly interfaces with your CRM, ERP, and customer support systems. Create a customer-oriented portal utilizing pre-made templates that feature flexible layouts, optional widgets, and interconnected forms. Empower customers to submit and track their support inquiries, delve into knowledge base articles, and obtain product details. Design a customized, intuitive mobile application that delivers an easy-to-navigate self-service experience customized to align with your customers' preferences. Ensure users receive timely updates regarding their support cases, renewals, and orders, while also recommending related products and services to enhance cross-selling potential and drive revenue growth. This all-encompassing strategy not only boosts customer engagement but also cultivates a sense of loyalty and satisfaction among your clientele, leading to long-term relationships. By prioritizing the user experience, you position your business as a leader in customer service excellence.

Media

Media

Integrations Supported

Arka
Causal
Diginius
Enveyo
Extensiv 3PL Warehouse Manager
Fulfillment.com
Infoplus
Inventory Source
Rakuten Super Logistics
Ruby Has
ShipBots
ShipCalm
ShipHero
Shopify
SkuVault
Terapeak
X Ads (Twitter Ads)
Zynk
eBay
eDesk

Integrations Supported

Arka
Causal
Diginius
Enveyo
Extensiv 3PL Warehouse Manager
Fulfillment.com
Infoplus
Inventory Source
Rakuten Super Logistics
Ruby Has
ShipBots
ShipCalm
ShipHero
Shopify
SkuVault
Terapeak
X Ads (Twitter Ads)
Zynk
eBay
eDesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ChannelAdvisor

Date Founded

2001

Company Location

United States

Company Website

www.channeladvisor.com

Company Facts

Organization Name

MobileForce Software

Company Location

United States

Company Website

www.mobileforcesoftware.com

Categories and Features

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

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