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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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What is ChannelOS?
Channelplace has been rebranded as ChannelOS, which is a dynamic and efficient Partner Relationship Management (PRM) platform aimed at facilitating digital transformation. This comprehensive platform consists of seven applications that are tailored to manage channel relationships from inception to completion. The suite of applications within ChannelOS encompasses business planning, partner onboarding, and marketing automation, all essential for cultivating successful channel partnerships. Access to ChannelOS requires a subscription fee, ensuring that users benefit from its robust features. Additionally, this transformation reflects a commitment to enhancing the user experience and optimizing partner interactions.
What is ChannelAssist?
Improving Channel Sales and Engagement is essential because your channel sales representatives are key contributors to generating revenue. To effectively inspire them within a thriving channel program, prioritize significant revenue increases through enhanced visibility and sales engagement by leveraging personalized communication tools, customized learning experiences, and a variety of incentives. Elevate the motivation of your sales team by introducing diverse rewards, such as SPIFs, branded merchandise, and unique experience-based incentives, to sustain their drive. Furthermore, equip your representatives with educational resources that feature prescriptive learning modules, enabling them to better understand your service offerings and provide superior customer service. Foster better communication by employing one-on-one tools that improve sales funnel visibility and encourage optimal interactions between your sales team and your organization. It is critical to ensure that every channel sales representative receives the attention they deserve. To nurture a proactive and empowered channel that consistently achieves results, you must create a detailed strategy that emphasizes training, incentivization, and timely rewards, while also regularly assessing and refining your approach based on their performance and feedback. This ongoing evaluation will help you adapt to changes in the market and continually enhance the effectiveness of your channel program.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ChannelXperts
Date Founded
2006
Company Location
United States
Company Website
en.channelxperts.com/channel-os/
Company Facts
Organization Name
ChannelAssist
Company Location
Canada
Company Website
www.channelassist.com
Categories and Features
Channel Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Categories and Features
Channel Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management