Act! Verified Customer Reviews (2026)

I Love this product. I tell every salesman to "live in ACT" and you will win sales, grow customers and give the best customer experience

This product has been and remains the gold standard for CRM. I have used this both professionally and personally for 20+ years

Some 3rd party add on could be improved. The basic system is great.

Act! transformed our nonprofit’s operations, enabling us to efficiently manage contacts, organize marketing campaigns, and enhance customer service. Customer service was key to our work. Act! tracked customer interactions meticulously, ensuring personalized and timely communication, fostering strong relationships with our nonprofit’s volunteers and contacts.
ACT! was crucial for our research and training programs aimed at addressing diversity challenges in fire departments. Its versatility in customizing fields, tagging contacts, and scheduling training sessions was vital for managing our nonprofit’s grants, research studies, and training programs.

With Act!, our nonprofit was able to manage vast amounts of data efficiently, which was crucial for our research and training programs aimed at addressing diversity challenges in fire departments.

We used ACT! as a standalone CRM from 2005-2017 at our Nonprofit, FIRE 20/20. In 2017 we were no longer able to sustain grant funding and had to close the nonprofit.

Good. Like all programs I depend on these have their pros and cons. I had a challenge to avoid buying the subscription ver. My old version apparently had a security issue and I was "forced" to upgrade. Had trouble finding a vendor that would sell me ver 24 NON-SUBSCRIPTION. I think I would have dropped ACT if I had to use that version. I only use it now as an address book and I don't need all of the features anymore. But I still love it!

Overall great program, used it for over 20 yrs. Very useful, user friendly. Consistent interface over the years.

New version loads way too slow. Window 10 Pro., I've done all the updates but this problem still persists. Can't find any support address dealing with this.

I've been using this program for many many years, close to 30! i was forced to purchase a 3rd party add-on to provide the functionality I really needed. The ACT! Companion app is almost useless as it doesn't allow me to access the information I need.

If I had to start from scratch again, most probably would not longer choose ACT!, which I used to recommend very strongly.

Customer and sales process tracking, along with document templates are the functions I use on a daily basis.

Locks up frequently "Not Responding", and I'm forced to restart my computer often multiple times a day. It also seems requires a call to tech support most every time there is a Microsoft update. They are fine and have always resolved the problem, but you 'll be on the phone for an hour and a half... never a quick fix.

The new features don't add much value to me. The mobile app would be great if I could access any of the field that were useful. The app takes so long to log-in and navigate that it's far quicker to pull out my laptop to get what I need.

Overall it was an anxiety filled day. Your IT guy was very knowledgeable and helpful...my IT guy was very appreciative. One thing though, my IT guy and I both had a hard time understanding your IT guy. I'm sure technically his English is WAY better than ours (clearly he learned the King's Language while we Americans...well we're Americans), however his accent was so thick we had a hard time understanding him and would have to ask him to repeat himself numerous times. Great guy though and one hell of a computer wizard.

That my IT guy handled it and your IT guy worked with my IT guy. I pretty much listened like a canine would when humans talk.

My IT guy giving me a heart attack, luckily your IT guys saved his butt.

If you're into being completely organized, having necessary info easily accessible, and want things YOUR way, ACT! is the database for you.

It's easy to use (if you're a dedicated Windows user), the Search function is fabulous, you can build your own template layout, put fields where you want them, create your own background design, keep detailed records about transactions/communications. It truly is ALMOST the single greatest database ever made.

Why ALMOST? It's available only for Windows - please make it for Macintosh again, like you did back in the 90s, and it WILL be the single greatest database EVER made!

Act! became a very solvent platform for us, since this service helped us maintain a stable quality of service for our clients, the platform allowed us to register each of the clients in a list, we were able to register all the privileged contact information for each client, in order not to lose sight of our clients and not lose their contact details, this platform helped us a lot when it came to having constant communication with clients, attending to each of the requirements, creating automated systems to meet specific requirements and also allowed us to have an automation of marketing campaigns, so that our clients received automated emails or automated responses depending on their interaction with the campaign sent. We have been using this platform for a period of two years, we really do not regret having started using it, since it has allowed us to retain more than 200 clients since we started using it, in addition, we have managed to automate the vast majority of actions to execute in each advertising campaign. I believe that the only negative effect that has to be improved on this platform is the high prices that it offers its users, nothing else.

Act! is an infallible platform when it comes to communicating with the client, this platform is essential to be able to have a constant retention of negotiations, one of the first features that I liked about this platform is the ability it has to do automatic analysis, This platform offers me a system which allows me to generate automated analysis, it is capable of collecting all the information regarding the negotiations and the potential client registered within the platform, in this way it offers you a detailed report on the rate of satisfaction with clients. , the total deals completed, the total deals canceled and many other statistics, I consider that these automatic statistics help me a lot to save time when it comes to obtaining detailed reports. The platform has mobile access, through an application, this application is quite beneficial when it comes to organizing your sales automation system, in addition, you can also perform marketing automation through this application, I consider this application to be quite functional and beneficial . This platform has a drag and drop system, which allows you to create an automated system in a matter of seconds, you just have to drag and drop each of the actions that have to be executed when the client requires it, so that this can be executed quickly. through the marketing system. This pretty perfect CRM system offers you constant communication with your potential client so that you can retain them for as long as possible, also offers an immediate registration to your contacts page for each potential client, so that you can have privileged contact information, in addition , you will have a system that will help you follow up on each potential client to meet all the requirements during the negotiation process.

The main problem that can be found within this platform is in relation to the high prices that it manages for each of its plans, I consider that the CRM system of this platform is quite functional and allows for fairly continuous customer retention, however Compared to its competition, there are many better options currently and that have more affordable prices, which is why I consider that this platform is not the best option to consider when you are looking for CRM software. In addition, the support team of this platform is not so professional and does not respond to the requirements on time, therefore, you can have various questions at any time and the support team will take more than 48 hours to attend to these requirements. I do not recommend contacting to support in act!

I'm a client for more then 10 years and don't look for a change. Price is competitive and service from tech support is good most of the time.

Changes are not significant every year, they listen to the customers.

Integration is good with other products.

Complex sql, I have to call most of the time tech support.

We have used ACT! software to manage our online training course since 2004 - almost 20 years! We manages 8 different classes per year in different enrollment plans (Individual, Married Couple, Group License, etc.) and ACT! helps us keep everyone organized and grouped correctly, sending the exact lesson for each class. It is a small compared to bigger companies but it is mighty and does everything we need it to.

I can import online registrations direction into ACT!, manage students, send weekly lessons, all from one program.

It does SO much more than I use it for. I wish I had time to watch more training videos.

Far exceeded my expectations. I did not expect them to respond so quickly but they did. They were super nice throughout the whole ordeal.

I thought I had lost all my contacts and the Act! Support Team was very quick to respond. My call was answered in under 3 minutes and they did everything they promised. I would highly recommend Act!

For me, there were no cons. They did everything they said they were going to do.

During the update process, Support was difficult at best, because the main phrase was, cannot assist with anything else until you upgrade to the latest, then after updating to the latest, it became get more licenses, then an internet outage caused the database to be locked, and I had to work with a consultant for 1000 dollars in fees to get the system back up and usable.

Once in the system, able to easily search and updated records, add entries, work with current data and notes.

Takes a long time to load, even after adding more RAM to the server side, replacing network infrastructure for more reliable communication across the network and doubled the speed of the internet.

Act! meets our company's needs for now. I am excited to see what new/better feature will be on the horizon. There are MANY other programs out there that do more in the way of marketing, and social media presence, but my company is new at that also, so I think it will be nice to "grow together".

Act! is pretty easy to use, and to navigate through. It is great to help me organize the tasks that need to be done. I LOVE that I can prioritize my tasks, set alerts/reminders, and roll over any tasks that I couldn't get done today, into tomorrow's list, and they will all be prioritized again tomorrow!

I do not like that I have to walk through every single duplicate entry and consolidate them myself. Unfortunately, someone else entered a lot of duplicates that I need to fix. The Act! Companion never works well when I am traveling, and the business card scanning feature is useless.

Ok, it's been a big learning curve from the old desktop version I have as far as where everything is located but I'm getting there. If the bugs can be worked out, I'll be happier. In the 1990's when Pat had Sales Logix, I was a corporate trainer for Iron Mountain and went up and down the east coast training them on this product, so I do know my way around a CRM product.

Seems like a reasonable CRM product. Seems like a reasonable CRM product. Seems like a reasonable CRM product. Seems like a reasonable CRM product.

Takes too long to load, kicks me out after a while, have to restart it often. Still use a desktop version from 2007 that works flawlessly. Major issue with the APP for my phone (Samsung Galaxy S21 5G), tried customer service, didn't work. Can load it on other phones but not mine. Went to Verizon, they went through the phone and said everything is up to date and working. This started after I renewed and loaded the most recent version. I need this to work on my phone. Verizon mentioned could be some sort of issue with your newest version and my specific model.

Excellent. It serves the purpose my company and I want to achieve with it. It is powerful and we can utilize many of its capabilities. WE can group contacts and plan our days more efficiently.

I like ability to design the program to suit our needs. It is simple to navigate and store important information. The search bar allows easy access to find information.

It is not that i don't like it, but this software is powerful and i have not utilized it 100%

I would recommend ACT. I have no issues with using ACT and it is truly a great help in my daily tasks.

the staff members who i have spoke with at ACT regarding issues i have had are great. Very knowledgeable and easy to work with.

I truly can't say that I have any issues. Only possible issue would be wait time for a staff member to connect. But that is very seldom.

It works, for what we need it to do.
The program seems slow, but it functions.
Have looked into other programs, but it's almost impossible to migrate data.

Ease of use. Graphics are easy to read.
Scheduling is simple, and making changes is a breeze.
Adding notes is helpful as well.

Technology seems a bit outdated.
Program seems slow.

ACT!'s best days are behind it. While the options for small businesses is not very attractive; I probably would look to Goldmine.

Unfortunately, I keep using ACT!, because I don't have the time to change. But, if I can ever afford an IT type person; my company will probably switch to some other option.

ACT! use to be the premier contact manager for small businesses. It was absolutely fantastic in the 80's & 90's. The best reason to own ACT! was because you could store all your contact management in one place and it was easy to use; had versatile templates and you could send multiple emails to a contact easily.

In the past 10-years, ACT! has really fallen apart. Not enough investment by the new owners. They are just milking the old product to point of obsolescence. Recently, they came out with a few upgrades in they were total BS! This is the only upgrades you were capable of making in the past year?
Anyway, now they push their subscription business! It is slow, cumbersome and the if you elect to do an email blast, there is always some hang-up.

Overall, this is a very good product and allows the user to customize it for his particular applications.

I have shifted from the self-hosted version to the cloud based. The ability to incorporate my phone has been a big plus. All sales information is constantly at my fingertips.

Sometimes it is slow. Obviously, a lot depends on the internet connection. But in general, it is a very sound product.

Very good good customer support.

Ease of use.
Cost.

Editing function in text box is still very rudimentary. There is no cut paste feature unless one goes to the keyboard for example. The formatting box follows you wherever your cursor is. When you’re typing in a small box, the formatting box covers the whole screen.

Overall, I am happy with the program in that it has met my needs over the years. ACT appears to cater to large organizations these days; whereas it was more suited to the smaller organization many years ago when it was first introduced.

As a CRM the program is simple to use and provides me with a quick and easy tool to keep track of all my customers, organize my time using the calendar, keep notes covering customer activity and most recently create and transmit e-blasts to my customers.
Also tech support is excellent, available through the majority of the week and the wait time is satisfactory.

For a small organization (like ours) the program cost is becoming too expensive. Also, the program is not as intuitive as it was in the early years.
I have complained in the past about the functionality of the "NOTES" section and still to day the NOTES section needs to be improved; especially when pasting in text, images and charts from a MS Outlook email.