Act! Reviews

Excellent -- the processes of entering and retrieving information is quick -- meaning no delay in these processes. I also appreciate the fact I can attach Invoices to the customers' service records. It provides such valuable information.

Issues were taken care of in a timely manner; and after the update, all is working well. I really appreciate SCT as a service record "keeper" for our business. It really helps to provide wonderful information.

It does have a tendency to "go down" at times -- but really other than that I have no complaints.

I have used it for over twenty years and will continue until I retire. Totally satisfied with the product and their service.

I have used ACT for almost twenty years. I have found it to be user friendly. I find the integration of ACT with the Microsoft Office Products a real plus in the fact that you can track all of the various types of correspondence with you customers and set follow up dates for specific activities using the synchronization of the two calendars. I moved from the desktop version to the Cloud Version and have found this system so much better when I have to travel nationally or internationally. As long as I have access to the internet, I am in business anywhere in the world. I know I do not use all of the features and benefits of the software but I liked the fact that I can customize it to my business needs makeing me even more comfortable with the system. I do recommend that you include the technical support program with the software and now you can find a quick answer to problems when upgrades from Microsoft with their products requires a special ACT Patch or whatever.

I would like more "best practices" presented to me so I can either try something new within the programming or change the way I use a particular feature, so it is more beneficial to me in terms of saving time.

ACT Pro meets my needs and I will keep using it. Overall I would recommend it in a sales and/or marketing use. For personal use it is rather expensive.

I first started using ACT many years ago when I was managing all the sales and marketing for my computer software company. It did the job I needed done, making it easy for me to look up interactions with individuals and companies. I never used more than 20% of the features, I must admit. Once I left that business I continued to use ACT in a personal/private manner. Life is complicated. I depend on ACT to track my friends, relatives, and all the companies and professionals I interact with. Again, I don't probably even use 20% of the features anymore, but what it does for me is priceless. Easy to use and dependable. Best software I know.

ACT has a lot of features I don't use and which I would rather not be paying for, but as a database it doesn't have any obvious cons. Microsoft updates have screwed it up a couple times, but the support people have understood that and are very helpful.

Great product that is powerful. It is a very valuable tool to our sales process and customer management.

Excellent contact and customer information and sales management capabilities. Very powerful and valuable customer retention and management tool!

Occasional bug with some features, however tech support is also excellent and very easy to contact.

For the most part I am very happy with Act and would recommend it to anyone needing a high quality well supported contact management program.

The ease of use for me is great. I've been using ACT for more than 25 years! I first starting using it when I was using Mac based computers. When ACT no longer support Macintosh I switched to PC just to be able to use ACT. It was well worth the transition.

Since I am a very small company and it is only me using the product I would like the cost to come down. It's a little expensive for me.

The most important feature is the online remote session support is best. I would recommend this product and business to anyone.

I have used this product for over 20 years. The mail merge feature works incredible. The hybrid version allows you to work at home or the office or if you travel. You have it on your desktop and cloud to login remotely. You also can change the entire layout and customize it.

The are none at this time, the CRM works really well.

Awesome CRM. Great experience using it. Easy to customize and excellent customer support. Overall experience has been good. I have been using Act! for many years.

Great value. CRM as a total solution providing all the tools to stay connected to clients and prospects. Package includes full CRM and a top notch, easy-to-use a marketing automation application. Highly recommended for SMB and sales professionals. Cannot live without it now.

Templates for Marketing Automation could use more design options. However, this is not a major miss.

Overall, Act! CRM is a pretty robust customer relationship management product. It helps to enhance productivity and shares a more clear sales pipeline overview. The project report it shares is highly informative.

Act! CRM provides well-gathered summaries of the project's performance. The user interface is clean and easy to understand. Easy to manage sales pipeline and process. Gives real-time alerts to approach leads. Marketing automation to save time.

It has less integration support with other marketing products.

Find another solution. For the amount they want to charge there are better products with better support and a wider range of features, especially when you consider current pricing is higher than most competitors for less functionaly.

We've paid for most recent upgrade but will be migrating to another product in the near future. Frankly, after 20 and some odd years of using the product, I can't imagine that Swiftpage will still be around in 5 years.

We've used ACT at work since 1993 and have seen it go through many changes. It was a good central database to log contacts, companies and the interactions with them.

The last few years, improvements are focused more on "add-on services" that will increase revenue for Swiftpage and NOT on fixing bugs or improving functionality and speed. (For example, attachments are impossible to move because paths are hard-coded, but this hasn't been fixed in years). Most importantly they REALLY REALLY want to get customers for the higher monthly fee subscriptions .. to the point where they handicap the base "pro" product, and are discontinuing it and moving to [high-priced] subscription only in 2020. Pricing is, in some cases HIGHER than Salesforce.com, for example, but for much less functionality.