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Ratings and Reviews 0 Ratings

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features
design
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Media

Media

Integrations Supported

Aircall
Avaya Cloud Office
Bazaarvoice
Dialpad Ai Contact Center
Freshdesk
Front
Google Meet
Gorgias
Grasshopper
Magento
NICE CXone Mpower
Olark
REVIEWS.io
RingCentral RingCX
Stamped
UJET
XCALLY
Zendesk
Zoom

Integrations Supported

Aircall
Avaya Cloud Office
Bazaarvoice
Dialpad Ai Contact Center
Freshdesk
Front
Google Meet
Gorgias
Grasshopper
Magento
NICE CXone Mpower
Olark
REVIEWS.io
RingCentral RingCX
Stamped
UJET
XCALLY
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Chatdesk

Date Founded

2016

Company Location

United States

Company Website

www.chatdesk.com

Company Facts

Organization Name

Clarity

Company Website

www.adoptclarity.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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