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What is Cisco Unified Communications Manager?

Enterprises can achieve seamless connectivity for individuals at any time and from any location through Cisco's extensive collaboration framework, which is specifically designed for voice and video interactions, messaging, and mobility solutions. The Cisco Unified Communications Manager (Unified CM) offers reliable, secure, scalable, and manageable call control, in addition to session management capabilities. By optimizing your communications infrastructure, Cisco Unified Communications Manager enables your teams to engage with ease and efficiency. This solution includes a variety of features such as IP telephony, high-definition video conferencing, unified messaging, and Instant Messaging and Presence capabilities. Transform your work environments to attract and retain top talent from diverse locations, providing them with the Cisco Unified Communications Manager and the necessary tools for success. With strong features that cater to mobile and remote employees, it’s crucial to choose a solution that evolves with your business needs, whether you are a local family-run establishment or a multinational corporation. Embracing Cisco’s unified communications can profoundly boost collaboration and productivity within your organization, paving the way for ongoing innovation and success in a competitive market. As businesses continue to grow and change, leveraging such technology becomes even more vital for maintaining a competitive edge.

What is Callroute?

Callroute streamlines the entire process of provisioning users for Microsoft Teams, minimizing the risk of manual errors while conserving valuable time. By automating essential policies related to Calling, Meeting, and Chat, it simplifies the user onboarding experience. This automation alleviates the burden of repetitive tasks that arise when integrating a new team member, such as assigning a phone number, providing a Microsoft license, granting access to various channels, and placing them in a queue. Ultimately, this leads to a more efficient workflow and allows teams to focus on more critical activities. Embracing such automation can significantly enhance overall productivity within the organization.

Media

Media

No images available

Integrations Supported

3CLogic
Avotus ReflectR
CallBroker Report View
Cisco Unity Connection
Empirix
MetricFire
MiaRec
Microsoft Teams
NIM
NextPlane
OneVault
OpenText CX-E Voice
TELUS International Content Moderation
Titan FTP Server
Variphy

Integrations Supported

3CLogic
Avotus ReflectR
CallBroker Report View
Cisco Unity Connection
Empirix
MetricFire
MiaRec
Microsoft Teams
NIM
NextPlane
OneVault
OpenText CX-E Voice
TELUS International Content Moderation
Titan FTP Server
Variphy

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/index.html

Company Facts

Organization Name

Callroute

Company Location

United Kingdom

Company Website

www.callroute.com

Categories and Features

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

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