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What is Civica Scheduling?

Community services can demonstrate their value by illustrating both the demand and capacity within health and social care sectors. Civica Scheduling, previously known as Malinko, acts as a supportive tool for your electronic patient record (EPR) system. It enables community services to function with enhanced transparency and safety, offering real-time insights into the capacity of your distributed clinical workforce and patient demand, ultimately leading to improved care in the community. Through intelligent scheduling, caseloads can be automatically allocated based on established criteria, including clinical expertise, patient requirements, geographical location, and the duration of visits. Managers can swiftly organize both scheduled and unscheduled visits while maintaining real-time visibility across all teams. This capability provides community services with the same levels of safety and transparency enjoyed by ambulance services and inpatient areas within acute hospitals. Additionally, Civica Scheduling has received certification from the UKCA as a Class 1 Medical Device Software. By minimizing non-clinical tasks, this tool not only saves time but also enhances clinical capacity, allowing healthcare professionals to focus more on patient care. Ultimately, adopting such technology can lead to a more efficient and responsive healthcare system.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

SystmOne

Integrations Supported

SystmOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Civica

Date Founded

2000

Company Location

United Kingdom

Company Website

www.civica.com/en-gb/product-pages/scheduling-software-health-community-services/

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Nurse Scheduling

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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