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What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

What is Arturo?

We aim to empower individuals by illuminating the historical context, current landscape, and future potential of the real estate sector. Our operations span both the United States and Australia, where we gather, synchronize, and scrutinize various types of property-related data and imagery. Utilizing advanced computer vision technologies that yield comprehensive insights, we improve operational efficiency for carriers while also protecting the most cherished assets of policyholders. Through our smart insurance solutions, clients can secure coverage without needing to disclose extensive information about unfamiliar properties. Our collaboration with Arturo has allowed us to implement their roof condition model, which reveals that a potential home may show signs of staining and streaking—indicators that predict both the frequency and severity of claims—thus enhancing risk assessment and management in the insurance process. This forward-thinking strategy not only simplifies the insurance experience but also provides reassurance as individuals navigate the intricate world of property ownership, ensuring they are well-informed and prepared for any challenges ahead. By combining technology and expertise, we strive to make real estate transactions smoother and more transparent for everyone involved.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Company Facts

Organization Name

Arturo

Date Founded

2018

Company Location

United States

Company Website

www.arturo.ai/our-platform

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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