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What is ClearView?

Each instrument used in a contact center provides distinct perspectives on the overall operational fitness, with every perspective necessitating particular actions. ClearView emerges as the central repository for these diverse perspectives, allowing you to spend less time on generating reports and more time achieving meaningful outcomes. Similar to how multitasking can lead to distractions while driving, talking on the phone, and enjoying a breakfast burrito, it’s easy to lose your direction; however, real-time alerts act like "rumble strips," guiding you back on track. In this way, ClearView serves as a digital rumble strip for team members, alerting them to any counterproductive practices that could hinder their focus. Traditionally, reports were reserved for management, trickling down to agents and often overlooked; however, modern call center agents not only access reports but also excel with continuous updates. With ClearView, agents are kept consistently updated on their performance metrics, enabling a focus on the most vital elements of your operations. This evolution fosters greater engagement and initiative among teams, leading to enhanced results. Ultimately, embracing such tools empowers teams to take ownership of their roles and enhances the overall effectiveness of the organization.

What is Bigtincan Readiness?

Prepare your teams today to secure future victories by equipping all client-facing staff with vital knowledge, skills, and insights that drive peak performance. Scorecards provide a seamless way to track your training initiatives alongside sales KPIs from your CRM, enabling you to identify and address skill gaps promptly. Alarmingly, nearly two-thirds of enablement programs produce only mediocre results, at best. However, Bigtincan Readiness offers a more efficient path to success, providing tools that empower each team member with the necessary skills, knowledge, and resources to thrive. With a diverse portfolio of over 1,100 customers across various sectors, Bigtincan Readiness has been leading the way in team enablement longer than any competitor. Improve your content creation processes, accelerate training and onboarding, and refine essential messaging with Bigtincan's offerings. Delivering customized solutions to meet all enablement demands, Bigtincan Readiness ensures that your teams are always ready to reach their objectives. By utilizing these innovative tools, organizations can cultivate an environment of ongoing improvement and resilience, ultimately fostering greater team cohesion and success. This commitment to continuous growth will help prepare your teams for an ever-evolving business landscape.

Media

Media

Integrations Supported

Bigtincan
Gong
Highspot
Marketo
Microsoft Dynamics 365
Microsoft Outlook
Modus
Salesforce
Seismic
Upland Kapost
WeVideo

Integrations Supported

Bigtincan
Gong
Highspot
Marketo
Microsoft Dynamics 365
Microsoft Outlook
Modus
Salesforce
Seismic
Upland Kapost
WeVideo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ClearView

Date Founded

2012

Company Location

United States

Company Website

clearviewlive.com/dashboards/

Company Facts

Organization Name

Bigtincan

Date Founded

2008

Company Location

United States

Company Website

www.bigtincan.com/readiness/

Categories and Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Categories and Features

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Content Management

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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