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What is Cloud Insurance?

Cloud Insurance provides a versatile SaaS solution designed for the efficient management of insurance operations, specifically targeting managing general agents (MGAs), carriers, brokers, and innovative insurance startups, positioning itself as an essential tool instead of taking on the role of an insurer. The platform consists of nine unique modules that support the complete policy lifecycle, featuring a Product Engine that allows for quick product development and pricing, thorough management of Policies, AI-based Claims processing, efficient Distribution for onboarding partners, and strong Finance functionalities for accounting and invoicing. Moreover, it offers a Customer Relationship Management (CRM) system, automated Workflow tools that assist with underwriting and reminders, flexible Reporting dashboards, and sophisticated AI Machine Reading capabilities for streamlined document management. Policyholders enjoy a tailored Purchase Journey and a self-service My Account portal, while the inclusion of REST APIs ensures easy integration for creating customers, policies, and quotes from external systems. Cloud Insurance can be utilized as a fully integrated core system, a modular enhancement, or a minimal viable product (MVP) platform, featuring pre-configured options that cater to various lines such as travel, dental, pet, health, payment protection insurance (PPI), and sports. This adaptability empowers businesses to customize the platform according to their specific requirements and effectively scale their operations. Additionally, the comprehensive nature of these services allows organizations to enhance customer satisfaction while streamlining their internal processes.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cloud Insurance

Date Founded

2012

Company Location

Norway

Company Website

www.cloudinsurance.io

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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