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What is CloudRadial?

Demonstrating a contemporary Managed Service Provider (MSP) involves showcasing a singular, white-labeled client portal that leverages automation to facilitate Ticketing, Service Catalog management, Reporting, Client Training, and Communication. This platform seamlessly integrates with tools like Office 365, ConnectWise, Autotask, Syncro, and BMS, allowing for centralized management of all client interactions within a secure environment. By creating a fluid experience for clients that spans from ticketing to account management, you can enhance satisfaction and engagement. It’s essential for the service catalog to be user-friendly, ensuring that clients can easily navigate and purchase services from your MSP. Since there can often be discrepancies between the information you possess and what your clients provide, CloudRadial’s fully customizable intake questions and ticket triaging help streamline this process. To effectively encourage your clients to utilize the portal for service requests, it’s crucial to convey the value and convenience that it offers. By prioritizing user experience, you foster a more productive relationship that benefits both parties.

What is Accordo?

Obtain a thorough understanding of your clients' Office 365 licenses, which enables you to identify those needing further attention to optimize and enhance their cloud spending. You can quickly investigate accounts that have the largest number of unassigned licenses and evaluate potential revenue threats, simplifying the process of making necessary adjustments for better financial efficiency in the cloud. Moreover, you can examine all your clients' secure scores from a single platform, helping you pinpoint which clients require specific initiatives to strengthen their security infrastructure. Accelerate the reconciliation process of your Office 365 billing data and detect any discrepancies, with automated detection available if you are using ConnectWise Manage or Autotask. Additionally, you can gain instant insights and recommendations that promote client engagement, increase monthly revenue, and highlight upcoming projects to improve your customer relationship strategies. This organized methodology not only enhances your operational efficiency but also ensures you are taking proactive measures to meet client demands and fully leverage their investments in the cloud. By implementing these strategies, you can create a more resilient and financially sound approach to managing client needs in the evolving digital landscape.

Media

Media

Integrations Supported

Microsoft 365
Addigy
Autotask PSA
Auvik
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto SIRIS
Domotz
IT Glue
Kaseya BMS
MyGlue
Network Glue
QuoteWerks
SkyKick
Syncro
Wise-Pay
Wise-Sync
Zomentum

Integrations Supported

Microsoft 365

API Availability

API Availability

Pricing Information

$195 per month
for up to 500 users. Larger plans available.
Free Trial Offered?

Pricing Information

$0.30 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Azurative

Date Founded

2018

Company Location

United States

Company Website

www.cloudradial.com

Company Facts

Organization Name

Accordo

Company Location

New Zealand

Company Website

accordo.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multiple Brands / Products
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Portal

Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

SaaS Management

Not specified

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