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What is CloudRadial?

Demonstrating a contemporary Managed Service Provider (MSP) involves showcasing a singular, white-labeled client portal that leverages automation to facilitate Ticketing, Service Catalog management, Reporting, Client Training, and Communication. This platform seamlessly integrates with tools like Office 365, ConnectWise, Autotask, Syncro, and BMS, allowing for centralized management of all client interactions within a secure environment. By creating a fluid experience for clients that spans from ticketing to account management, you can enhance satisfaction and engagement. It’s essential for the service catalog to be user-friendly, ensuring that clients can easily navigate and purchase services from your MSP. Since there can often be discrepancies between the information you possess and what your clients provide, CloudRadial’s fully customizable intake questions and ticket triaging help streamline this process. To effectively encourage your clients to utilize the portal for service requests, it’s crucial to convey the value and convenience that it offers. By prioritizing user experience, you foster a more productive relationship that benefits both parties.

What is AdaptiveCloud?

AdaptiveCloudâ„¢ represents a groundbreaking cloud solution crafted by IP Pathways, a leading IT services provider in North America. We recognize the difficulties that managed service providers face in guiding their clients through the complexities of cloud integration and utilization for business expansion, and we are dedicated to assisting you in overcoming these hurdles. By becoming a channel partner, you not only access vital tools but also gain extensive support and resources that enable you to offer a well-rounded cloud solution to your clients. Given the rapid increase in cloud migration experienced in 2022, along with the existing shortage of IT talent and hardware, this is a prime time to partner with us and elevate your service capabilities. With AdaptiveCloudâ„¢, you can deliver a thorough solution that includes cloud infrastructure management, robust data protection measures, and comprehensive oversight of your clients' IT assets. The platform ensures everything functions harmoniously within its ecosystem. You have the flexibility to manage resources as needed or opt to collaborate with us for management assistance, allowing you to focus on your core business objectives. This level of adaptability and control that AdaptiveCloudâ„¢ provides is crucial for fostering growth and meeting the evolving demands of your clients. As the cloud landscape continues to shift, having such a dynamic tool at your disposal will be invaluable for maintaining a competitive edge.

Media

Media

Integrations Supported

Addigy
Autotask PSA
Bigger Brains
BrightGauge
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto SIRIS
Datto Workplace
Domotz
Hudu
IT Glue
Microsoft 365
MyGlue
Network Glue
QuoteWerks
Wise-Pay
Wise-Sync
Zendesk Chat
Zomentum

Integrations Supported

API Availability

API Availability

Pricing Information

$195 per month
for up to 500 users. Larger plans available.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Azurative

Date Founded

2018

Company Location

United States

Company Website

www.cloudradial.com

Company Facts

Organization Name

AdaptiveCloud

Date Founded

2005

Company Location

United States

Company Website

adaptivecloud.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multiple Brands / Products
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Portal

Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

MSP

Not specified

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