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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is CoTester?
CoTester emerges as the first AI-driven agent specifically designed for software testing, set to transform the landscape of software quality assurance. This cutting-edge tool excels at detecting bugs and performance issues both before and after deployment, effectively assigning these tasks to team members to ensure prompt resolution. Built for easy onboarding, task management, and training, CoTester can execute daily responsibilities similar to those of a human software tester, integrating seamlessly into existing workflows. Its foundation in advanced software testing techniques and the Software Development Life Cycle (SDLC) allows it to boost the productivity of quality assurance teams by expediting the writing, debugging, and execution of test cases by as much as 50%. In addition, CoTester showcases conversational flexibility, allowing it to grasp and tackle complex testing situations while generating high-quality context suited to individual project requirements. Its ability to integrate with current knowledge bases ensures effective access to and application of up-to-date project documentation, establishing it as an invaluable resource for any software development team. Consequently, CoTester not only streamlines the testing process but also fosters improved collaboration among team members, ultimately leading to enhanced software quality and more successful project outcomes. The deployment of such innovative technology marks a significant advancement in the efficiency and effectiveness of software development practices.
What is Agent Testing by TestMu AI?
TestMu AI presents an all-encompassing platform dedicated to assessing the quality of AI agents, tailored for teams focused on building conversational and multimodal interfaces that interact with customers effectively. This platform is capable of evaluating a wide range of agents, including those that function through chat, voice, and even video and images, by generating scenarios based on a multitude of sources such as product specifications, documentation, and tools like Jira and Confluence, and subsequently simulating interactions with the chosen agent. A specialized team of over 15 evaluators meticulously examines the agents' responses, concentrating on crucial attributes such as accuracy, hallucination, bias, completeness, contextual understanding, and tone; for chat and voice evaluations, nine distinct quality metrics are utilized, while assessments of phone calls incorporate more than 30 metrics. The comprehensive reports generated offer in-depth insights at the conversation level, along with a readiness rating categorized as Green, Yellow, or Red, which empowers QA, AI/ML, product, and compliance teams to identify potential issues before launch and to benchmark agent performance across various iterations. Moreover, teams can take advantage of the ability to schedule tests and use a command-line interface for consistent execution of tests, facilitating integration within continuous integration pipelines, thus improving their overall testing efficiency. This structured methodology not only contributes to enhancing the quality of AI agents significantly but also cultivates increased confidence among stakeholders regarding their launch and utilization. As a result, organizations can leverage these insights to make informed decisions about their AI deployments.
Integrations Supported
Jira
Airtable
Appium
Apple iOS
Asana
Azure DevOps Server
CircleCI
ClickUp
Cypress
GitHub
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Custom-quoted pricing scales with evaluation volume and includes all evaluation surfaces and the full set of testing agents.
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Mac
Linux
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
TestGrid.io
Date Founded
2015
Company Location
United States
Company Website
testgrid.io/cotester
Company Facts
Organization Name
TestMu AI
Date Founded
2017
Company Location
United States
Company Website
www.testmuai.com/agent-testing/
Categories and Features
AI Agents for Software Testing
Not specified
AI Testing Tools
Not specified
Software Testing
Not specified
Categories and Features
AI Agents for Software Testing
Not specified
AI Testing Tools
Not specified