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What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

What is Aware?

Aware transforms data from digital communication platforms such as Slack, Teams, and Zoom into actionable insights that help organizations identify risks while enhancing their overall intelligence at scale. As digital communication infiltrates every facet of your organization, it serves as the foundation for contemporary workflows and employee interactions, representing one of the fastest-growing datasets within your enterprise. This unstructured data features a unique language and emotional subtleties, often communicated through concise, genuine messages that are typically five words or fewer. These brief exchanges are often enhanced with emojis, abbreviations, and multimedia elements shared across diverse private, direct, and public channels on multiple collaboration tools. Traditional technologies often fall short in understanding the context surrounding this complex dataset and the specific behaviors of its users. Aware excels in interpreting this information, revealing hidden risks and generating insights that foster innovation and enhance business value. By delivering contextualized intelligence, Aware equips your organization to fully leverage its digital conversations, ensuring that you remain proactive in addressing challenges while seizing potential opportunities for growth. Moreover, this capability allows organizations to cultivate a more agile and responsive workplace culture, ultimately driving enhanced collaboration and productivity among team members.

Media

Media

Integrations Supported

Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom

Integrations Supported

Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Company Facts

Organization Name

Aware

Company Location

United States

Company Website

www.awarehq.com

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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