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What is Cogsdale Customer Service Management?

Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.

What is AutoSys Workload Automation?

Organizations face the significant challenge of overseeing extensive and intricate workloads that are critical to their business, involving a variety of applications and platforms. In these complex settings, numerous business challenges must be tackled. Ensuring the availability of vital business services is crucial, as even a single workload failure can severely disrupt an organization’s capacity to deliver those services. Moreover, the ability to react to real-time business occurrences has become essential; the rapid pace of today's business world demands automation that can respond to events as they happen. Additionally, improving IT efficiency is an ongoing objective for organizations striving to reduce costs while enhancing service delivery. AutoSys Workload Automation plays a pivotal role in increasing visibility and control over intricate workloads that span multiple platforms, ERP systems, and cloud environments. By utilizing this powerful tool, organizations can effectively minimize the expenses and challenges linked to managing critical business processes, ensuring consistent and reliable service delivery. In a time when flexibility and efficiency are paramount, adopting cutting-edge automation solutions becomes a necessity for maintaining a competitive edge. Ultimately, organizations that leverage such innovations will be better positioned to thrive in an ever-evolving marketplace.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Avast Driver Updater
Google Cloud Platform
HCL BigFix AEX
Hadoop
Intertrust ExpresssPlay
Microsoft Azure
NVMesh
Oracle E-Business Suite
Oracle PeopleSoft
Prodea
RadiantOne
SAP Cloud Platform
VIOLIN Maestro OS
Vocantas Communicate

Integrations Supported

Amazon Web Services (AWS)
Avast Driver Updater
Google Cloud Platform
HCL BigFix AEX
Hadoop
Intertrust ExpresssPlay
Microsoft Azure
NVMesh
Oracle E-Business Suite
Oracle PeopleSoft
Prodea
RadiantOne
SAP Cloud Platform
VIOLIN Maestro OS
Vocantas Communicate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cogsdale

Date Founded

1997

Company Location

Canada

Company Website

www.cogsdale.com

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com/products/software/automation/autosys

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Workload Automation

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

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