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What is Collect!?

Collect! serves as a robust and adaptable debt collection software designed to streamline and automate various workflows. Whether you are a startup or a large enterprise, this software provides tailored solutions to meet your specific needs. Engineered for third-party collection agencies, debt buyers, and first-party collectors of all sizes, Collect! offers the flexibility to configure the system according to your operational requirements. You can easily utilize the extensive settings and options within Collect! to establish a workflow that suits your unique processes. Pre-configured for third-party debt collection methodologies, Collect! allows for customization to any extent you desire, making it as simple or detailed as you wish. Additionally, Collect! integrates seamlessly with a growing number of external systems and is continually developing white-label add-on programs to enhance its functionality. Designed for scalability, you can begin with the version that fits your current needs and expand by changing editions or adding seats as your organization grows. Importantly, all configurations and customizations persist through updates, upgrades, and changes in editions. Packed with an array of features, Collect! facilitates automation from the initial contact to the final payment, empowering both consumers and clients to self-manage their accounts effectively. With capabilities such as comprehensive import functions, user permission settings, advanced reporting tools, account segmentation, credit bureau reporting, and legal functionalities, Collect! enables you to create a highly personalized collection system tailored to your business. Furthermore, the user-friendly interface ensures that accessing these features is straightforward and intuitive for all users.

What is CLIENT LETTER?

CLIENT LETTER is a Customer Communication Management (CCM) tool tailored for business users, enabling the seamless automation of customer communication creation. Users can design templates, utilize reusable content, and apply business logic to generate various types of communications, including letters, statements, onboarding documents, and other service-related materials. Additionally, CLIENT LETTER can connect with numerous systems to pull in data and content for enhanced personalization. External systems can also utilize CLIENT LETTER's application programming interfaces (APIs) to produce communications as needed. The software maintains a comprehensive log of all communications that have been sent, revised, or approved, along with details on who authorized them, ensuring accountability and traceability. For compliance, CLIENT LETTER retains copies of every communication generated, safeguarding businesses against potential regulatory issues. For more information or to see a demonstration, please visit: http://www.topdownsystems.com/contact/request-a-demo.

Media

Media

Integrations Supported

Authorize.Net
Genesys Cloud CX
NMI
PDCflow
Payment Savvy
Payscout
QuickBooks Desktop Pro
QuickBooks Online
REPAY
Sage Business Cloud Accounting
Solutions by Text
TCN
USAePay
Wavix

Integrations Supported

Authorize.Net
Genesys Cloud CX
NMI
PDCflow
Payment Savvy
Payscout
QuickBooks Desktop Pro
QuickBooks Online
REPAY
Sage Business Cloud Accounting
Solutions by Text
TCN
USAePay
Wavix

API Availability

Has API

API Availability

Has API

Pricing Information

$149/month
Free Trial Offered?
Free Version

Pricing Information

$30000.00/year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Comtech Systems

Date Founded

1988

Company Location

Canada

Company Website

www.collect.org

Company Facts

Organization Name

Top Down Systems Corporation

Date Founded

1981

Company Location

United States

Company Website

www.topdownsystems.com

Categories and Features

Accounts Receivable

Accounts Receivable encompasses the tools and methodologies that organizations implement to gather payments due from clients for products or services that have already been delivered. When customers acquire goods or services on credit, businesses require a structured and automated approach to ensure the collection of these debts. This process may include informing credit reporting agencies about the unpaid amounts, though it's not always necessary.

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

AR Automation

Departments handling first-party pre-collections, third-party collection firms, and debt purchasers employ automated software solutions to reach out to individuals through various channels such as letters, phone calls, emails, text messages, WhatsApp, and more. These systems are designed to share information, deliver documents, motivate consumers to initiate calls, organize agent task lists, simplify payment processes, propose settlement options, and establish payment plans to help individuals address their outstanding debts. Additionally, they facilitate interaction with other systems, making the invoice-to-cash process more efficient through the use of collection software.

Debt Collection

Debt Collection involves the use of specialized software and methodologies by agencies that recover funds owed to their clients, the original creditors, for goods or services that have already been rendered. When consumers acquire these goods or services on credit, they are required to settle the amount either in full or through payment plans. If an account becomes overdue, the original creditor may refer the debt to their internal pre-collections team, transfer it along with other overdue accounts to a third-party collections agency, or sell it to debt purchasers. To effectively recover the owed amounts, pre-collections departments, collection agencies, and debt buyers rely on a structured and automated approach, which may include reporting the outstanding debts to credit reporting agencies.

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

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