Collect! Verified Customer Reviews (2026)

This isn’t the prettiest software, but it did what I needed, which was turning month end from a dreaded job into a routine one. It suits a small agency that wants control over its own setup.

Every month I used to spend about three days on client statements and remittances, matching payments to accounts by hand and hoping the totals agreed. Collect! keeps the accounting inside the same system as the collection work, so the trust accounting, client statements, and bank deposit summaries come from the same data. Last month I ran everything on a Tuesday afternoon. One client’s total didn’t match what they expected, so I opened their account history and found the cause in five minutes.

There’s no open API yet, so my reporting tool can’t pull data directly, and I export reports and finish the numbers by hand. It’s also built for flexibility, so I spent my first weeks in settings choosing how things should work.

It didn’t make my job exciting, but it took the status email out of my day. Clients feel informed, and I spend more time collecting. It’s worth the setup effort if you work with clients who always want updates.

I run a small agency that collects overdue rent for property management companies. Every day, someone emailed me “any news on the Garcia account?” Now clients log into the client portal and see balances, notes, and payments themselves, and only for the accounts they own. One client uploaded a signed lease late at night, and I found it on the account in the morning with no email chain to dig through.

Setting up what each client is allowed to see took me a few tries. The screens also look older than newer web tools, and some extras, like the dialer link, are separate modules to set up.

It is practical for collection teams that need to manage many accounts every day. It helps keep the details in one place, which makes follow-ups easier to handle.

Before using collect!, keeping account notes, payment updates, and follow-up dates organized was a bit of a headache. I like that I can see the history of an account and know what needs to happen next. The task lists are especially handy on busy days when several accounts need attention. I also appreciate that the system can be adjusted to fit the way our team handles collections.

The downside is that there are quite a few settings to learn at the beginning. Getting everything organized properly takes some time.

I wouldn't say it's the most modern-looking software, but it gets the job done. For our collection team, having account details and follow-up history in one place is genuinely helpful.

I handle a lot of account follow-ups, and sometimes it's hard to remember what was discussed during the last call. With Collect!, I can quickly check the notes and payment history before contacting someone again. That small thing has made my day easier. I also like that I can keep track of promised payments instead of maintaining another spreadsheet.

It took me a few days to get used to the layout. Some screens look a little outdated, and finding certain options isn't always quick.

A great product and always upgrading, never stagnant. The interface is easy and straightforward. Snappy and not lagging. As long at they continue to innovate I will remain a customer.

I have been using Collect! for a number of years now. The product clean and simple. Yet highly customizable. Service is usually very fast and they are always polite.

None at this time. However, sometimes support tickets take a bit longer than expected but they don't leave you hanging and follow up with status updates.

Overall my experience with Collect has been great, and all the interactions that I have had with Collect employees has been better. They are all very nice and responsive to all questions and requests made. If you are considering using Collect I would totally recommend looking into it!

I really enjoy that on Collect there are so many options for creating customizable reports for clients. That is a huge priority for lots of our clients and some reports can be made by me in the report generator. However, if there is a difficult report to make then we are also able to submit a request to Collect which they can then create the report for us in a timely manner.

The only hard part is if you don't have any coding background, it can be hard to make the reports on your own.

We transitioned to Collect! A year ago, and the collect team worked tirelessly to make the transition as smooth as possible. There were small bumps in the road but they were very responsive and acted quickly to resolve issues. They helped customize Collect! to meet our business needs and run everything more efficiently.

I love that Collect! is flexible enough to customize to the needs of our business, but structured enough that everything has a place. The support team has great experience and knowledge. They have offered great ideas and solutions to help our business.

I wish there were more people in support to help with some of our more complex projects.

Our overall experience using this product has been highly satisfied. We highly recommend Comtech Systems.

Comtech Systems delivered what they promised, excellent product and friendly to use system. Consumer service and Tech support are top of the line.

All of Cometch Systems staff are absolutely wonderful to deal with, knowledgable & friendly.

We highly recommend this product.

We have not encountered any issues with this product.

Collect is a very easy to use software for our collections department. We couldn't have made a better decision.

Ease of access to all your necessary information. Helpful tips pop up on the screen. If you are stuck there is an entire website dedicated to help you

Some updates cost money, training from staff is limited