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What is Column Case Management?

Launched in 2006, Column Case Management has become the leading web-based solution for case management, designed for both commercial and public sector organizations. Built on the BMC Remedy Action Request System (ARS), this software enables entities to efficiently manage both simple and complex processes, fostering compliance with best practices and standardization. Notable features include robust reporting and analytics, task automation, knowledge management, service level agreements (SLAs), oversight of notifications, and audit controls, among others. Popular applications of Column Case Management comprise Column Case Investigative, Column Customer Service Support, and Column Records Management. Its extensive functionality and adaptability position it as an essential resource for organizations aiming to boost their operational effectiveness. As a result, many businesses have reported significant improvements in workflow efficiency and overall service delivery.

What is BI TotalAccess?

BI TotalAccess® is a dependable online solution crafted to provide agencies with exhaustive case management functionalities available at any time. Its mobile application offers flexibility, along with customizable case management features and sophisticated predictive analytics, making it the premier electronic monitoring software in the industry. Users benefit from unified access to all BI services through a single login, whether they are using a desktop or a mobile device, thus empowering them to effectively manage client monitoring. Enhanced mapping tools powered by Google Maps® allow for the establishment of personalized zones and the monitoring of client movements. The mobile application designed for officers facilitates convenient case management while on the go. Comprehensive reports deliver valuable insights into client activities, statistics related to caseloads, and management of resources. By leveraging applied analytics, agencies can develop a more profound comprehension of client behaviors and identify potential risks. With the capability to manage caseloads directly through a mobile device, users can swiftly approve or deny client schedule requests with a mere tap. Furthermore, the platform includes secure video conferencing and messaging features, which improve communication between officers and clients. In summary, BI TotalAccess® not only optimizes case management processes but also enhances the accountability and vigilance of client interactions, ultimately leading to more effective oversight in agency operations. This innovative approach ensures that agencies can adapt to the evolving challenges of case management while keeping client welfare at the forefront.

Media

Media

Integrations Supported

5X
Google Maps
Verizon Cloud

Integrations Supported

5X
Google Maps
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$60000.00/one-time
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Column Technologies

Date Founded

1998

Company Location

United States

Company Website

www.columnit.com

Company Facts

Organization Name

BI

Company Location

United States

Company Website

bi.com/software/

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Categories and Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

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