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Ratings and Reviews 0 Ratings
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DomotzExplore the reasons why Managed Service Providers, IT experts, and System Integrators rely on our Network Monitoring and Management Solution to oversee countless networks across the globe. Experience the benefits for yourself by trying it for free today!
What is Comarch SQM?
Comarch Service Quality Management revolutionizes the conventional approach to telecommunications monitoring by shifting the focus from network-centric metrics to a customer-centered perspective on service quality. Effective management of telecom service quality hinges on understanding how customers perceive the quality of their services. By leveraging this crucial information, businesses can better prioritize their network performance management, anticipating how various events might influence customer experiences and ensuring a high level of customer service assurance. With Comarch SQM, organizations can adopt a proactive stance in overseeing their telecom service quality. This innovative solution helps to avert potential service disruptions for customers by employing trend analysis and predictive maintenance strategies, ultimately leading to enhanced customer satisfaction.
What is CRM for SYSPRO?
Your service department must be agile in addressing customer needs while ensuring transparency throughout the process. The CRM for SYSPRO is specifically tailored for distributors and manufacturers. It equips your teams with essential tools to enhance service and support across all phases of the customer experience, starting from the initial purchase and evolving into lasting advocacy.
This CRM solution caters to the unique demands of distributors and manufacturers who prioritize loyalty, operational efficiency, high-quality service, and customer satisfaction. Our comprehensive system integrates data from every customer engagement, SYSPRO, and other connected platforms to foster a customer-focused environment. In addition to standard CRM functionalities, our innovative system offers specialized tools for managing recalls of lotted or serialized items, overseeing warranty agreements, and supporting both remote and on-site maintenance needs. By doing so, it ensures that your business remains responsive and efficient in meeting customer expectations.
Integrations Supported
Alumio
Built2Buy
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
Microsoft Excel
Microsoft PowerPoint
SYSPRO ERP
Skynamo
Visual Planning
Integrations Supported
Alumio
Built2Buy
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
Microsoft Excel
Microsoft PowerPoint
SYSPRO ERP
Skynamo
Visual Planning
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Comarch
Date Founded
1993
Company Location
Poland
Company Website
www.comarch.com/telecommunications/service-assurance/service-quality-management/
Company Facts
Organization Name
SYSPRO
Date Founded
1978
Company Location
United States
Company Website
www.syspro.com
Categories and Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management