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What is CommCare?

CommCare serves as a transformative digital platform for effective frontline operations worldwide, enabling organizations to create tailored digital solutions that enhance service delivery, client management, and data collection. It is specifically designed to navigate the unique challenges of frontline activities, accommodating nearly any use case across diverse environments, including offline scenarios, and operating effectively from small pilot projects to expansive nationwide initiatives. The distinctive advantage of CommCare lies in its proven capacity to provide technology that is not only impactful but also scalable. Over a million frontline workers have utilized CommCare applications to provide essential services across a variety of sectors, showcasing its widespread applicability. Supported by a robust evidence base, the platform demonstrates positive effects on organizational efficiency, the behaviors of frontline workers, and the outcomes experienced by clients. CommCare is tailored to accommodate teams of all sizes and varying levels of digital expertise, adapting to the evolving needs of each organization. Users can swiftly deploy production-ready, no-code applications within minutes, assured that they can seamlessly integrate these tools into complex, large-scale systems. Additionally, Dimagi’s skilled team delivers CommCare on a robust open-source foundation that is recognized for its exceptional sustainability, support, and security, ensuring that organizations can rely on it for the long term.

What is Comm100?

Comm100 is an international supplier of comprehensive communication solutions that cater to educational institutions, governmental bodies, and businesses of various scales. By utilizing Comm100's platform, these organizations can achieve an ideal mix of human interaction and automated responses, enabled by customizable live chat features, intelligent bots, and secure messaging, all managed within a single cohesive system. This integrated approach enhances customer engagement and streamlines communication processes effectively.

Media

Media

Integrations Supported

Zapier
DHIS2
Drupal
Facebook
GoTo Meeting
Jiva
Joomla!
Microsoft Excel
Microsoft Power BI
OnPrintShop
Phone.com
Rambox
ScribeHealth
Shopify
Telegram
WhatsApp
WordPress
Wufoo
X (Twitter)
Zendesk

Integrations Supported

Zapier
DHIS2
Drupal
Facebook
GoTo Meeting
Jiva
Joomla!
Microsoft Excel
Microsoft Power BI
OnPrintShop
Phone.com
Rambox
ScribeHealth
Shopify
Telegram
WhatsApp
WordPress
Wufoo
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

$31.00
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dimagi

Date Founded

2002

Company Location

United States

Company Website

dimagi.com/commcare/

Company Facts

Organization Name

Comm100 Network Corporation

Date Founded

2009

Company Location

Canada

Company Website

www.comm100.com

Categories and Features

Contact Tracing

AI Virtual Agents
Forms / Surveys
Hot Zone Alerting
Journey Mapping
Notifications
Proximity Tracing
SMS / Email / Voice Communications
Symptoms Reporting
Test Results Reporting
Wearable Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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