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What is Concourse - Disputes?

Concourse – Disputes is a comprehensive platform designed to streamline the entire workflow related to dispute management, overseeing the chargeback life cycle from the initial filing of a claim to its final resolution for both card issuers and acquirers. This powerful system adeptly addresses all aspects of managing disputes tied to electronic payment transactions, which include credit cards, debit cards, ATMs, POS systems, and mobile payments. It covers the creation and management of retrieval requests, chargebacks, representments, arbitration, and other tasks associated with disputes. Users have the flexibility to control dispute actions throughout the entire transaction life cycle, allowing them to initiate disputes based on the unique characteristics of each transaction. The platform is equipped to generate adjustments, chargebacks, representments, and a variety of other processes related to disputes. Furthermore, it simplifies compliance with network-specific dispute regulations from major entities such as Visa, MasterCard, Discover, and American Express. By incorporating internal processing protocols as unique workflow steps within dispute management strategies, it significantly boosts both efficiency and adherence to regulations. Ultimately, this all-encompassing system proves to be invaluable for organizations striving to refine their dispute resolution methodologies and ensure sustained operational success.

What is Chargeback Gurus?

Chargeback Gurus empowers merchants to safeguard and reclaim additional revenue through innovative, technology-based chargeback management solutions that leverage AI insights, data science, sophisticated analytics, and extensive industry expertise. By combining these cutting-edge resources, they enhance revenue recovery efforts and streamline the chargeback process for businesses.

Media

Media

No images available

Integrations Supported

Integrations Supported

Adyen
Authorize.Net
Checkout Champ
Cybersource
EVO Payments
Ethoca
Help Scout
HubSpot CRM
HubSpot Customer Platform
Kount
Limelight
NMI Gateway
Netevia
Payanywhere
Recurly
UltraCart
VERIFi
Wells Fargo Business Checking
Worldpay
Xplor Pay

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

BHMI

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com/concourse-disputes/

Company Facts

Organization Name

Chargeback Gurus

Date Founded

2014

Company Location

United States

Company Website

www.chargebackgurus.com/en/

Categories and Features

Chargeback Management

For Banks / Issuers

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Prevention
Chargeback Recovery
For Merchants
Fraud Detection

Device Fingerprinting

Not specified

Popular Alternatives

Popular Alternatives