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What is Concourse - Disputes?

Concourse – Disputes is a comprehensive platform designed to streamline the entire workflow related to dispute management, overseeing the chargeback life cycle from the initial filing of a claim to its final resolution for both card issuers and acquirers. This powerful system adeptly addresses all aspects of managing disputes tied to electronic payment transactions, which include credit cards, debit cards, ATMs, POS systems, and mobile payments. It covers the creation and management of retrieval requests, chargebacks, representments, arbitration, and other tasks associated with disputes. Users have the flexibility to control dispute actions throughout the entire transaction life cycle, allowing them to initiate disputes based on the unique characteristics of each transaction. The platform is equipped to generate adjustments, chargebacks, representments, and a variety of other processes related to disputes. Furthermore, it simplifies compliance with network-specific dispute regulations from major entities such as Visa, MasterCard, Discover, and American Express. By incorporating internal processing protocols as unique workflow steps within dispute management strategies, it significantly boosts both efficiency and adherence to regulations. Ultimately, this all-encompassing system proves to be invaluable for organizations striving to refine their dispute resolution methodologies and ensure sustained operational success.

What is Chargehound?

Chargehound is an automated solution designed to help businesses recover revenue lost from chargebacks by simplifying the process of creating and submitting dispute responses. Its advanced platform automatically retrieves transaction details and necessary evidence from payment processors, eliminating the need for manual data collection and reducing the risk of human mistakes. When a chargeback occurs, the system promptly generates a comprehensive and tailored response using well-structured templates that include vital information such as shipping records, payment history, and insights about the customer. These responses are then submitted automatically on behalf of the user, ensuring adherence to deadlines and facilitating a smoother dispute resolution process. Chargehound also features a user-friendly dashboard that delivers real-time analytics, allowing businesses to track, manage, and assess their chargeback activities, which promotes greater transparency concerning dispute results. Moreover, by utilizing this innovative technology, companies can prioritize their main operations while Chargehound adeptly handles the intricate nature of chargeback disputes, thus driving operational efficiency. In addition, the platform’s ability to analyze chargeback trends can empower businesses to implement preventative measures, further safeguarding their revenue.

Media

Media

Integrations Supported

Braintree
PayPal
Stripe

Integrations Supported

Braintree
PayPal
Stripe

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BHMI

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com/concourse-disputes/

Company Facts

Organization Name

Chargehound

Company Location

United States

Company Website

www.chargehound.com

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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