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What is Concourse - Disputes?

Concourse – Disputes is a comprehensive platform designed to streamline the entire workflow related to dispute management, overseeing the chargeback life cycle from the initial filing of a claim to its final resolution for both card issuers and acquirers. This powerful system adeptly addresses all aspects of managing disputes tied to electronic payment transactions, which include credit cards, debit cards, ATMs, POS systems, and mobile payments. It covers the creation and management of retrieval requests, chargebacks, representments, arbitration, and other tasks associated with disputes. Users have the flexibility to control dispute actions throughout the entire transaction life cycle, allowing them to initiate disputes based on the unique characteristics of each transaction. The platform is equipped to generate adjustments, chargebacks, representments, and a variety of other processes related to disputes. Furthermore, it simplifies compliance with network-specific dispute regulations from major entities such as Visa, MasterCard, Discover, and American Express. By incorporating internal processing protocols as unique workflow steps within dispute management strategies, it significantly boosts both efficiency and adherence to regulations. Ultimately, this all-encompassing system proves to be invaluable for organizations striving to refine their dispute resolution methodologies and ensure sustained operational success.

What is Chargewood?

Chargewood offers specialized chargeback solutions designed specifically for online merchants operating in the United States. When a customer disputes a transaction, the bank outlines a timeline and specifies the type of evidence that can be provided, much of which is typically accessible, including order details, shipping timelines, delivery addresses, customer login activity, and past purchases. Chargewood effectively connects with existing platforms such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk to gather this essential information. For each chargeback dispute, it assesses whether contesting the claim would be advantageous, and if it determines that pursuing the case is not worthwhile, it transparently communicates this conclusion, emphasizing the importance of maintaining a favorable dispute ratio over individual disputes. In instances where a chargeback is deemed worthy of challenge, Chargewood formulates a response that is specifically aligned with the reason codes provided and complies with the card network's regulations, ensuring timely submission by the required deadline. All procedures are conducted with transparency; each dispute documentation includes the evidence referenced, the reasoning behind the decision, and the full text of the response. Additionally, each response is thoroughly reviewed by a member of the Chargewood team before being sent, and a detailed log of actions taken is kept for accountability purposes. This careful methodology not only fosters trust in the chargeback process but also reassures both merchants and customers about the system's integrity and reliability. Ultimately, Chargewood aims to streamline the chargeback experience while prioritizing clarity and efficiency for all parties involved.

Media

Media

No images available

Integrations Supported

Integrations Supported

BigCommerce
Gmail
PayPal
Shopify
Stripe
Wix
WooCommerce
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

20% of what we recover
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

BHMI

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com/concourse-disputes/

Company Facts

Organization Name

Chargewood

Date Founded

2026

Company Location

United States

Company Website

chargewood.com

Categories and Features

Chargeback Management

For Banks / Issuers

Categories and Features

Chargeback Management

Not specified

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