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What is Concourse Financial Software Suite?

Concourse provides a versatile and powerful back office software platform specifically designed for managing electronic payment transactions, which encompass credit cards, debit cards, ATMs, POS systems, and mobile payments. The Core module of Concourse includes a variety of features that make it a favorite among financial service providers, as these key functions are leveraged across the different components of the Concourse Financial Software Suite. Furthermore, the Extended Settlement module is recognized as a reliable software solution that ensures the smooth settlement and transfer of funds for electronic payment procedures, covering all types of payments such as credit, debit, ATM, POS, and mobile options. Its cutting-edge rules-based engine and continuous processing architecture result in one of the most efficient, reliable, and cost-effective solutions for the settlement of electronic payments, significantly improving the overall user experience. This comprehensive approach allows Concourse to not only fulfill but also surpass the expectations of today’s financial transaction landscape, continually adapting to the evolving needs of the industry. Consequently, clients can trust in Concourse for robust solutions tailored to their specific requirements.

What is Concourse - Disputes?

Concourse – Disputes is a comprehensive platform designed to streamline the entire workflow related to dispute management, overseeing the chargeback life cycle from the initial filing of a claim to its final resolution for both card issuers and acquirers. This powerful system adeptly addresses all aspects of managing disputes tied to electronic payment transactions, which include credit cards, debit cards, ATMs, POS systems, and mobile payments. It covers the creation and management of retrieval requests, chargebacks, representments, arbitration, and other tasks associated with disputes. Users have the flexibility to control dispute actions throughout the entire transaction life cycle, allowing them to initiate disputes based on the unique characteristics of each transaction. The platform is equipped to generate adjustments, chargebacks, representments, and a variety of other processes related to disputes. Furthermore, it simplifies compliance with network-specific dispute regulations from major entities such as Visa, MasterCard, Discover, and American Express. By incorporating internal processing protocols as unique workflow steps within dispute management strategies, it significantly boosts both efficiency and adherence to regulations. Ultimately, this all-encompassing system proves to be invaluable for organizations striving to refine their dispute resolution methodologies and ensure sustained operational success.

Media

Media

Integrations Supported

HPE Consumption Analytics
PDM Studio

Integrations Supported

HPE Consumption Analytics
PDM Studio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Baldwin Hackett & Meeks

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com

Company Facts

Organization Name

BHMI

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com/concourse-disputes/

Categories and Features

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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