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What is Contiinex?
Introducing a revolutionary AI-driven quality audit service specifically designed for industries such as insurance, healthcare, consumer banking, and retail, while prioritizing complete data security. This service effectively simplifies all aspects of quality assurance across multiple customer touchpoints, including phone calls, emails, chats, and social media. With the advanced Contiinex cloud-based dialer, featuring integrated WhatsApp, voice, and SMS bot capabilities, your agents can seamlessly engage with clients during both inbound and outbound communications. Benefit from a centralized dashboard that provides an all-encompassing 360° view of your operational processes. By leveraging the Contiinex WhatsApp business API, you can significantly boost automation in customer interactions related to sales, service, or support, thus enhancing your marketing strategies at every stage of the customer journey—from initial inquiries to follow-up after purchase. The platform is strengthened by a unified dashboard that delivers in-depth insights into all customer engagement metrics. With Contiinex, you are empowered to monitor every customer interaction across both voice and non-voice channels, moving away from the outdated method of sampling merely 1-2% of quality audits. Furthermore, it allows you to tackle fraud proactively by evaluating risks in real-time, leading to enhanced overall process efficiency. This innovative approach not only improves compliance but also fosters a deeper comprehension of customer behavior, ultimately driving business growth and success. As companies embrace this transformative technology, they position themselves to thrive in an increasingly competitive landscape.
What is 3GBusiness?
Numerous businesses encounter obstacles stemming from the considerable time devoted to monotonous, repetitive tasks, high costs related to customer acquisition, and insufficient tools to enhance repeat sales, which ultimately restrains their potential for growth. The 3G Business Cloud provides solutions that automate these repetitive duties, assist in identifying new customers, and increase the likelihood of repeat sales. By leveraging 3G Business automation, companies can reduce their costs, boost their sales figures, and expand their customer base. This cloud-based business automation platform encompasses over 30 applications similar to those found in Office 365, featuring well-known tools like Word, Excel, and Outlook, all of which operate on a unified database and can be automated with its integrated Automation Engine. With the advanced features offered by 3G, users can easily design countless processes, whether they are Assisted, Unassisted, Autonomous, or Cognitive, making it substantially faster, simpler, and more affordable to automate business functions than with conventional Robotic Process Automation (RPA). Moreover, the platform allows for the effortless creation of personalized templates and processes, which can be refined using the workflow manager, significantly improving the efficiency of both sales and administrative tasks. The extensive functionalities of 3G Business Cloud enable organizations to experience significant operational enhancements, paving the way for sustainable growth and long-term success. Consequently, businesses that adopt this innovative platform can anticipate not only improved processes but also a competitive edge in their respective markets.
Integrations Supported
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Contiinex
Company Location
India
Company Website
www.contiinex.com
Company Facts
Organization Name
3GVision
Company Location
United States
Company Website
www.3gb.com.au
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management